Merchants in Singapore are now able to execute shipment with J&T Express’s logistic service without application or activation process. J&T Express offers both domestic and international shipping.

This article covers the below:

Service introduction

Parcel dimension restrictions Delivery time Delivery coverage
L+W+H ≦ 300 cm

Max weight 60 kg

J&T Express offer same day delivery, next day delivery and 1-3 days standard delivery within Singapore. As well, international delivery is available upon request.

For standard delivery, parcel will be delivered to customers in 3 days, starts from the day after J&T driver picks up parcels. Delivery date will be adjusted if fall on non-working dates.

EX: Parcel been picked up on 2/10, will be delivered to customer within 2/11–2/13.

All area


  • For packages above 30kg, every additional KG will be charged at $0.50 per KG.
  • Cash on Delivery (COD) – $1.00 or 2.5%, whichever is greater, per COD request (Only available for 1-Day Delivery Service)

For packaging guidelines and regulations please refer to the J&T Express Packaging Guideline

Parcels must be packaged according to J&T’s packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and/or repackaging by J&T at the shipper’s cost.

J&T Express reserves the right to reject and/or decline to deliver any parcel that is not appropriately packaged or labelled.

Courier Basic Liability: In the event of a lost or damaged shipment, where the courier is at fault, J&T Express provides compensate a maximum amount of SGD 100 per Parcel or the declared value of the Parcel, whichever is lower.
Lost shipment
If your parcel suspect your shipment is lost, please kindly email us at with the tracking reference number, description of content and the delivery address.
Damage shipment
If your parcel is damaged, please kindly notify our team at within seven (7) days from receiving. Please provide the following supporting documents to expedite the process:
  1. Image of the physical label
  2. External image of the packaging
  3. Internal image of the packaging
  4. Image of the physical parcel and area of damage
  5. Invoice of shipment with tracking reference number.
If claim is not made within duration or failing to provide above mentioned supporting documents, courier shall have no liability whatsoever and the claim will be considered null and void.

Shipment process

Step 1: Create shipments

Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”.

for step by step instruction please refer to:

A. How do I book for a shipment? Can I create shipments in bulk?

B. How to create shipments in bulk?

Please note:

  1. Order details will be sent from OneShip to J&T. Once the J&T system has created an order, the delivery status will be updated to “Created.” You can now print out the label and wait for J&T to pick up the parcel.
  2. Order Submission Cut-off timing: 16:00 Monday to Friday
  3. Delivery Hours: 09:00 – 22:00 Monday to Sunday
  4. Same-day pickup is not currently supported.
  5. Parcel size is a reference for J&T to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after J&T measures the actual weight in their distribution center.
Step 2: Print out waybill and label parcel

Select shipment by click on the “square-box” on the left side of OneShip Order No., choose to “Print Label” or “Print Labels in Bulk”.


for step by step instruction please refer to:

A. How to print a single label?

B. How to Create Multiple Labels at Once / Bulk Print Label?

Note: To ensure successful label scanning, please use “label machine and 100x150mm(4x6Inch) thermal label paper” or “A4 blank waybill” to print. If the label cannot be recognized when entering the warehouse, the product will be returned.

Step 3: J&T Express Driver Pickup

A driver will come on the reserved date to pick up parcels and will contact you via phone.

Prohibited Items

Please refer to J&T Express Packaging Guideline for the list of prohibited items.

Other shipment and returning notes

J&T Express Customer Service Contact Info:

Customer service web page:

Customer service email:

Customer service phone number: (+65) 6939 6399

Returning note:
After 3 failed delivery attempts, a parcel will be returned back to the shipper. A delivery fee will be charged to the shipper as a completed delivery.

Logistics options pricing & details

  • For promotion and price list, please refer to J&T Rate Card
  • Shipment rates will be based on either actual or volumetric weight whichever is higher and is subject to prevailing GST. Volumetric weight is calculated as (Length x Width x Height) in cm / 5000.
  • OneShip reserves the right to amend this price list at any time without prior notice.

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