Branded tracking SMS are a nice touch that elevates the customer’s experience when they receive an update on their order. This article explains step by step how to customize SMS notification.

This article covers the below:

How to enable tracking notification?

Go to Tracking Center > Tracking Settings > Tracking Notifications. Kindly open the toggle to enable the Email / SMS notifications for each shipment status.


The system will provide a default template, which will be synchronized with the default language of the region where the user account is registered.


How to customize SMS template?

Please go to Tracking Notification > Shipment status > SMS Template Settings to enter the setting page.


Edit content

You can enter content by yourself, also you can insert dynamic text to customize and edit the content through the buttons below.




On the right side,  you can preview the SMS notification that you have customized.


Save & Publish

Click “Save & Publish” to submit for review. After the review is passed, the template will be officially activated.


🕹 Note :

  1. Under review period, the page cannot be edited.
  2. If the content you set violates the rules, your custom template will be disabled, please contact the OneShip Merchant Success Team in time to deal with it.

If you don’t  continue to use the custom template anymore, you can go back to default template.

Click 「System Template Preview」 to preview the default template.


Click the button to view it in multi-languages.


You can restore it by the「Clear」button.


Please Note: 

1. The default template will be sent in the corresponding language according to the recipient’s country. Once the content of the SMS is customized, multi-language SMS will no longer be supported.

2.Any modification in the template is considered as customization. The custom template will be sent in the language you have edited.

3.Even if you clear the custom template and return to the default template, multi-language SMS will no longer be supported, the SMS will be sent in the default language of your OneShip account.Please update the SMS Content if you have international orders.

Supplementary Note

1. If you are an OneClub free plan subscriber, only the default template and notification of the 「picked up」status can be supported. You can subscribe the Plus or Pro plan to upgrade more notification service. __2022-11-29_10.34.30.png

2. You can try to customize the SMS template, but it cannot be saved and published unless you subscribe OneClub Plus or Pro plan.Please upgrade your plan first.


3. When your OneClub Plus or Pro Plan expires, the custom template will be invalid, please renew or re-purchase the plan in time.