When there’re issues in regard to the parcel that is caused by the logistic company, merchant may file complaint to Oneship. The following information is for when the merchant needs to file a complaint against courier service provider and the notice.

Complaints in regard to Poor service level

please provide shipment numbers to Oneship customer service team.

Complaints in regard to receiving damaged goods

  • File complaint with our customer service within 7 days* of receiving the damaged parcel
  • Provide images of the damaged parcel as evidence

* 7-day period begins with the day of receiving parcel.

Notice on parcel packaging:

We strongly suggest to follow packaging guidelines of different carriers:

Contact Info

For complaint in regard to damaged parcel, Please attach the relative information list above and contact OneShip team via email:

Other complaints: You can contact OneShip customer service for more.

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