Below are some FAQs when creating shipping:
A. Can I re-execute the order whose shipment has been cancelled?
Please distinguish whether the order can be re-executed according to the below status.
Status where shipping methods are changeable:
(In these status, shipping methods are changeable.)
- Preparing (pending , processing, pending to ship)
- Error (Shipment expired)
Status where shipping methods are not changeable:
(In these status, shipping methods are not changeable.)
- Picked up
- Error (Failed)
＊Note: For re-executed shipments, their shipment No. and information on label have been changed, don’t mistake the labels.
B. Can I cancel the shipment?
Shipment can be cancelled before driver pick it up. After driver pick it up, shipments can’t be cancelled.