Merchants in Hong Kong are able to execute shipments with SF Express (SF) for Hong Kong domestic parcels. SF can support door-to-door collection or self-delivery, and can provide home and self pick-up in the last mile.
This article covers the below:
- SF introduction
- Service introduction
- Shipment process
- Monthly settlement
- Prohibited items
- Other shipment and returning notes
SF introduction
SF aims to provide customers with one-stop integrated logistics solutions. Apart from high-quality logistics services at the distribution end, SF extends to the production, supply, sales, and distribution process of the front end in the value chain. Being customer-oriented, SF adopts big data analysis to provide one-stop integrated logistics services including warehousing management, sales forecasting and settlement management.
- Support delivery from Hong Kong to Hong Kong, and also to other countries.
- Convenience store pickup is available.
- Providing Cash on Delivery, Shipment Protection Plus Service, Pickup Authorization Service and other value-added services.
- Remote areas: $0 surcharge
Service introduction
1. Service Area
Delivery from Hong Kong to Hong Kong
a. First mile
- Pick-up at doors
- Self-drop off to SFHK self-operated network points
b. Last mile
- Door to door delivery
- Self pick-up at SFHK self-operated network points
2. Shipping Time
Delivery to destination on the same day at the earliest
3. Delivery Time
a. To-door address
- Industrial and commercial area#: Before 6:00pm on the same day on Monday to Friday
- Residential area#: Before 8:00pm on the same day on Monday to Friday
b. Self pick-up
- SFHK self-operated network points
- SF Business Stations, SF Stores, SF Lockers (SF Service Partners excluded)
- SF Service Partners
- Small-sized Chain Stores & Individual Stores.（7-Eleven Convenience Stores, Circle K Convenience Stores and Shell Stations are excluded）
4. Weight
a. Calculation
-
- Shipments up to 20kg are calculated in 0.5kg increments, weight in decimal kg will be rounded up to the nearest 0.5kg.
- Shipments over 20kg are calculated in 1kg increments, weight in decimal kg will be rounded up to the nearest 1kg.
b. Limitations
- Door to door delivery: No restrictions yet, please refer to SF Rates
- Self pick-up: 20kg or below*
*Note: Small-sized Chain Stores & Individual Stores‘ weight limitation may varies.
5. Formula used to calculate the volumetric weight (KG)
Mainland China, Macau and Taiwan:
Length (CM) x Width (CM) x Height (CM) ÷ 6,000
Shipment process
Step 1: Create shipments
Click on the “+ Create Shipment” button on the top right of the [Shipment] page, choose to create “Point to Point order” or “Bulk Shipment”.
for step by step instruction please refer to:
A. How do I book for a shipment? Can I create shipments in bulk?
B. How to create shipments in bulk?
Step 2: Print out waybill and label parcel
Select shipment by click on the “square-box” on the left side of OneShip Order No., choose to “Print Label” or “Print Labels in Bulk”.
for step by step instruction please refer to:
A. How to print a single label?
B. How to Create Multiple Labels at Once / Bulk Print Label?
Note: To ensure successful label scanning, please use “label machine and 100x150mm(4x6Inch) thermal label paper” or “A4 blank waybill” to print. If the label cannot be recognized when entering the warehouse, the product will be returned.
Step 3. Arrange SF Express collection
Pick-up at doors
OneShip provides several time options when you choose “Pick-up at doors”, SF courier will pick it up at your site at the scheduled time.No need to call or send email to confirm the pick-up time.
Self-drop off to given location
Specified Send-out Time
-
- To-door address in industrial and commercial area#: Orders placed before 12:00 on Monday to Friday; and parcels successfully collected by SF staff before 1:00pm on the same day
- SF Business Station: Parcels successfully sent out before 12:30pm on Monday to Friday
- SF Store: Parcels successfully sent out before 12:00 on Monday to Friday
- Saturday, Sunday or Hong Kong public holidays excluded
Monthly settlement
Freight
Please refer to SF Standard Shipping Fee
No matter you are a prepaid (top-up) or postpaid account, the final shipping fee will be determined by SF Express.
Special Price offers
a. SF Drop & Pick
Customers can enjoy the first kg preferential price if the Hong Kong domestic shipment (20kg or less) is sent and picked up at any of the SFHK self-operated network points.
- Service Advantages: Special price specifically for self-pick up and self-drop off
- Service Area: Weight Limit: 20kg or below
- Charges: SF Drop & Pick
- Offer Period: Now – 31 Dec 2021
- Please refer to SF Drop & Pick
Notes: SFHK self-operated network points include SF Business Stations, SF Stores and SF Lockers
#SF Service Partners – Small-sized Chain Stores & Individual Stores. 7-Eleven Convenience Stores, Circle K Convenience Stores and Shell Stations are excluded:
Small-sized Chain Stores & Individual Stores ‘weight limitation may varies.
b. E-comm Box | One box, One price
The E-comm Box, which combined professional door-to-door delivery services at an affordable price, whereas customers can also select door-to-door delivery or pick up at any of the SFHK self-operated network points, helps you to expand the E-commerce business opportunities!
- Service Advantages: Special price specifically for self-pick up and self-drop off
- Service Area: Weight Limit: 20kg or below
- Charges:
| SF Packing Material Model
(If SF packing Material is used) |
Total length, width and height (cm)
（If packing material is self-prepared） |
Weight Limitation (KG) | Price（HKD） |
| F2 Carton/F2s Carton | ≤60 | ≤20 | 34 |
| F4 Carton/XL Packing Bag | ≤100 | 58 | |
| F6 Carton/F6s Carton | ≤140 | 98 |
- Offer Period: Now – 31 Dec 2021
- Please refer to E-comm Box | One box, One price
c. SF 1000+
With a special price, you can arrange your shipments to over 1000 SFHK Self-operated Network Points for your customers to pick up.
| District | Address | Extra Charges |
| Tsing Yi | Basement, Block B, Asia Logistics Hub-SF Center, Tsing Yi, Kwai Tsing District, New Territories, Hong Kong | No extra charges incurred |
| Tuen Mun | Unit A, G/F, Tins’ Centre Block I, 3 Hung Cheung Road, Tuen Mun, Tuen Mun District, New Territories, Hong Kong |
HKD $98 / time
|
| Lai Chi Kok | Unit No. 3, G/F, Lai Cheong Factory Building, Nos. 479-479A Castle Peak Road,
Lai Chi Kok, Sham Shui Po District, Kowloon, Hong Kong |
|
| Kwun Tong | G/F, Career and Kenson Industrial Mansion, Hung To Road No. 58, Kwun Tong, Kwun Tong District, Kowloon, Hong Kong | |
| Fortress Hill | Shop E, G/F, Hoi Shing Building, 141-155 Electric Road, 1-1B Whitefield Road, Fortress Hill, Eastern District, Hong Kong Island, Hong Kong | |
| Fanling | Unit 01 on the Ground Floor of Lung Fung Group Centre, No. 23 Yip Cheong Street, Fanling, North District, New Territories, Hong Kong | |
| Kwun Tong | B/F (Opposite to Montego Bay), Block B, Ajisen Group Tower, Yan Yue Wai, Yau Tong, Kwun Tong District, Kowloon, Hong Kong | |
| Hung Hom | Room A2, G/F, Phase 2, Hang Fung Industrial Building, 2G Hok Yuen Street, Hung Hom, Kowloon City District, Kowloon, Hong Kong | |
| Fo Tan | Workshop B, G/F, Mecco Industrial Building, No. 53-55 Au Pui Wan Street, Fo Tan, Sha Tin District, New Territories, Hong Kong | |
| Kowloon Bay | Workshop No. 5, G/F, Wing Fat Industrial Building, No. 12 Wang Tai Road, Kowloon Bay, Kwun Tong District, Kowloon, Hong Kong | |
| Kwai Chung | Unit 3, G/F, Join In Hang Sing Centre, 71-75 Container Port Rd, Kwai Chung, Kwai Tsing District, New Territories, Hong Kong | |
| Sheung Wan | Shop No. 15, G/F, Ka On Building, Nos. 8-14 Connaught Road West, Nos. 15-27 New Market Street, Sheung Wan, Central and Western District, Hong Kong Island, Hong Kong |
|
| Wong Chuk Hang | Unit A2, G/F, Yally Industrial Building, No. 6 Heung Yip Road & No. 6 Yip Fat Street, Wong Chuk Hang, Southern District, Hong Kong Island, Hong Kong | |
| Tuen Mun | Unit F, G/F, Hoi Cheung Industrial Building, No. 4 Ho Tin Street, Tuen Mun, Tuen Mun District, New Territories, Hong Kong |
Note: If you want to use SF 1000+ (except Tsing Yi), you must complete the form and send it to the designated mailbox at least one day before delivery. Otherwise, the relevant offers may become invalid.
SF 1000+ Service Details:
- Send-out Location: Customers using SF 1000+ service must send the shipments to one of the addresses below for send-out arrangement.
- Pick up Location: SFHK Self-operated Network Points, including SF Business Stations, SF Stores, SF Lockers (SF Service Partners excluded).
- Service Area: Weight Limit: 15kg or below
- Service Charge:
| SF Packing Material Model
(If SF packing Material is used) |
Total length, width and height
(If packing material is self-prepared) |
Weight Limitation |
| F2 SF Box/ F2s SF Box/ M-size Bag | ≤60cm | ≤15kg |
| F3 SF Box/ L-size Bag | ≤80cm | |
| F4 SF Box/ XL-size Bag | ≤100cm |
- Offer Period: Now – 30 June 2022
- Please refer to: Detailed information of “SF 1000+”
Prohibited items
Packaging
- Please refer to Types of Vulnerable, Fragile and Valuable Item
Restricted Items
- Please refer to
Other shipment and returning notes
Compensation & claim
- Please refer to: SF’s Terms and Conditions of Carriage
- For enquiries, please call SF Express customer Service Hotline at (852) 2730 0273 (Hong Kong)/(853) 2873 7373 (Macau).
