Merchants can view the order and shipment status to better control the progress of each order. This article introduces the order and shipment status, as well as the reason for failed shipment and how to re-ship.
A. Statuses In Order Management
Each shipment includes the two statuses as below (“Order Status” and “OneShip Shipment Status”).
Order Status overview:
| Status types | Status | Description |
|
Order Status
|
Generated | The order had created on the store. |
| Completed | Order had completed. | |
| Cancelled | Order had been canceled. | |
| Closed | Order had been closed by the merchant or failed to complete the transaction. | |
|
Payment Status
|
Unpaid | Order hasn’t been paid. |
| Paid | Order had been paid. | |
| Refunded | Order payment had been refunded. | |
| Delivery Status | Pending to ship | Parcel has not yet to ship. |
| Shipped | Parcel had been ship out (collected by the carrier). | |
| Received | Parcel has been signed and received. | |
| Returned | Parcel had been returned. |
OneShip Shipment Status overview:
| Status | Description |
| Pending | Order hasn’t been executed the shipment. |
| Processing | Order shipment had been executed and under system processing. |
| Failed to ship | Order shipment execution failed (eg. input wrong info and got rejected by 3PLs). |
| Pending to print | Shipment execution succeeds, but hasn’t printed the shipping label. |
| Printed | Shipping label had been printed. |
| Shipped | Parcel had been collected by the carrier. If the carrier does not have “Collected” status, OneShip will use the next status as the trigger to update to this status. |
| Completed | Parcel had been signed and received. |
| Returned | Parcel had been rejected by the recipient/cannot deliver and returned. |
B. Statuses in Shipment Management
Each shipment includes the two status as below (“Status” and “Label Status”).
Status overview:
| Status | Description |
| pending pick up | The parcel hasn’t been picked up by the losgitics. |
| Picked up | Driver from the logistics channel has picked up the parcel. |
| Cancelled | Auto-updated by system after you cancel the shipment. |
| Created | Order that hasn’t been shipped. |
| Shipped | Auto-updated by system after you execute the shipment. |
| Completed | Parcel has been delivered and received. |
| Error | Something went wrong with the shipment so that it can not be shipped successfully. Merchant needs to enter the shipments page to eliminate the error and re-execute shipment. |
| Returned | Parcel has been returned. |
| Returning | Parcel is on the way returning to its departure. |
| Shipping | Driver is shipping the parcel. |
| Ready to deliver | Parcel has been shipped to recipient’s city and is ready to deliver. |
| Delivering | Driver is delivering a parcel to the customer. |
| Rejected | Parcel has been rejected by the recipient. |
Label Status overview:
| Ungenerated | Label hasn’t been generated yet. |
| Processing | Label is under generating (take up to 3 minutes). If success, the status will be “Unprinted”. If failed, the status will be “Ungenerated”. |
| Unprinted | Label has been generated but not printed yet. |
| Printed | Label has been printed. |
C. Failed / Error
More about the error / cancelled shipments or re-ship, please refer to: FAQ about shipment changes
