OneShip new feature “Logistics Insurance Service” supports the higher coverages of your shipments. You can simply choose either to purchase additional insurance for each order before executing the shipment. This article explains step by step how to purchase additional insurances, their coverages, and policies.

Note: Logistics Insurance Service is now available for deliveries in Malaysia (Ninjavan and DHL), Singapore (Ninjavan), and Vietnam (Ninjavan, GHN, and GHTK) only.

How to purchase additional logistics insurance services?

• Please Navigate to【Order Management】to execute/create a new shipment.
• During step 3) Select Carrier and Ship, the available【Insurance Service】will appear under【Extra Service】Book the carrier which supports insurance service if you wish to buy additionally.
• Scroll down to the end of the page, you will find the【Purchase Insurance】section. Select “Yes” and enter【Parcel Value】
• The system will automatically show the Required insurance fee. Click “Ship” to confirm a shipment.

Logistics insurance service coverages and policies

Malaysia

Ninjavan

Value declaration	Invoice	Insurance fee	Compensation value
No	Yes	/	Parcel value capped at RM200
Yes	Yes	1.5%+6%SST	compensation equal to declaration value. Insured value is capped at RM2500.

Notes:

1. Ninjavan will only acknowledge loss and damage claims that are submitted either within 30 days after the handover of the parcel (for incomplete deliveries) or within 7 days after successful delivery of the Parcel.
2. All recovery issues will be resolved within 7 working days from the day the incident was reported.
3. The sender must reply within 2 working days for investigation. After which, the case will be closed and there will be no further claim or contest.
4. For Ninjavan’s assessment of loss and damage claims, the sender must submit to Ninjavan sufficient evidence that damage resulted from mishandling by Ninjavan, and sufficient evidence of the value of the parcel, in the form of an invoice or its equivalent. Ninjavan reserves the right to reject any invoices (or their equivalent) issued more than 90 days from the date that the Parcel was deemed lost or damaged by Ninjavan.
5. The sender will receive the agreed compensation by the end of the next month from such time as the parcel has been declared lost or damaged by Ninjavan and in any case no longer than 60 days from the submission of any such claim by the sender.

DHL

Value declaration	Invoice	Insurance fee	Compensation value
No	Yes	/	Parcel value capped at RM200
Yes	Yes	2.50%	compensation equal to declaration value. The insured value is capped at RM5500.

Note: All claims must be submitted in writing to DHL eCommerce within thirty (30) days from the date that DHL eCommerce accepted the Shipment, failing which DHL eCommerce shall have no liability whatsoever.

Singapore

Ninjavan

Value declaration	Invoice	Insurance fee	Compensation value
No	Yes	/	Parcel value capped at $100
Yes	Yes	1.2%+7%GST	compensation equal to declaration value. Insured value is capped at $5000

Notes:

1. Ninjavan will only acknowledge loss and damage claims that are submitted either within 30 days after the handover of the parcel (for incomplete deliveries) or within 7 days after successful delivery of the Parcel.
2. All recovery issues will be resolved within 7 working days from the day the incident was reported.
3. The sender must reply within 2 working days for investigation. After which, the case will be closed and there will be no further claim or contest.
4. For Ninjavan’s assessment of loss and damage claims, the sender must submit to Ninjavan sufficient evidence that damage resulted from mishandling by Ninjavan, and sufficient evidence of the value of the parcel, in the form of an invoice or its equivalent. Ninjavan reserves the right to reject any invoices (or their equivalent) issued more than 90 days from the date that the Parcel was deemed lost or damaged by Ninjavan.
5. The sender will receive the agreed compensation by the end of the next month from such time as the parcel has been declared lost or damaged by Ninjavan and in any case no longer than 60 days from the submission of any such claim by the sender.

Vietnam

Ninjavan

COD/parcel value	Value declaration	Invoice	Insurance fee	Compensation value
≤ 1000000 VND	Yes/No	Yes/No	free	Compensation based on the rate of damage/loss value
> 1000000 VND ≤20000000 VND	Yes	Yes	0.50%	Compensation based on the rate of damage/loss value
		No	0.50%	Compensation based on the rate of damage/loss value, maximum 1000000 VND
	No	Yes	/	Compensation based on the rate of damage/loss value, maximum 1000000 VND
		No	/	4 times × delivery fee
>20000000 VND	Yes	Yes	0.50%	Compensation based on the rate of damage/loss value, maximum 20000000 VND
		No	0.50%	Compensation based on the rate of damage/loss value, maximum 1000000 VND
	No	Yes	/	Compensation based on the rate of damage/loss value, maximum 1000000 VND
		No	/	4 times x delivery fee

The rate of damage that use to be the basis to determine the compensation value shall be considered as follows:

Damaged cases		Compensation rate
Torn,broken,wet packaging manufacturers		10%
Tearing of the manufacturer’s seal		10%
Activate electronic warranty or power activation		20%
Lost Accessories		20%
Damaged Goods upper 30%		100%

The compensation processing:

1. Ninjavan will export and email the data to be compensated for lost/ damaged parcels to the sender every Monday or another time informed by Ninjavan.
2. The compensation amount will be transferred by Ninjavan to the sender account provided in the Contract within 15 working days from the date Ninja receives the signed and sealed compensation confirmation record.
3. Minutes of compensation is the final evidence of confirmed compensations. After the parties confirm and the compensation amounts are transferred, any claims from the sender will not be resolved.

GHN

A) Parcels that are letters, documents, publications, papers, invoices, contracts, and other documents: compensation value = 4 times × delivery fee.

B) Parcels that are items, goods or vouchers with exchange value:

Price declaration value.	Value declaration	Invoice	Insurance fee	Compensation value
0-3000000 VND	Yes	Yes	free	compensation equal to declaration value, maximum 1000000
	No	Yes	/	compensation equal to order value, maximum 1000000
>3000000 VND	Yes	Yes	0.50%	compensation equal to declaration value, maximum 5000000
	No	Yes	/	compensation equal to order value, maximum 1000000

Note: The compensation amount GHN pays the customer shall be equal to the parcel value. if the parcel value is higher than the price declaration value, the compensation amount shall be equal to the price declaration value.

The rate of damage that use to be the basis to determine the compensation value shall be considered as follows:

Damaged cases		Compensation rate
Torn, broken, wet boxes, containers. The manufacturer’s sealing seal is torn with the product is intact.		5%
Goods are broken and damaged up to 50%		10%
Goods are broken and damaged over 50%		100%

Notes:

1. For parcels that are valid for exchange with an expiry date, the customer shall be compensated only if the term of the voucher remains at least 3 months from the date of parcel receipt. The customer acknowledges and agrees that the customer will not have the right to claim and that GHN shall not be liable to compensate if the exchange value voucher is lost or damaged.
2. The offending party is obliged to compensate the other party within 45 days from the date of full invoice and documents receipt related to the compensation. In case the deadline is over, but the compensation has not yet been paid, the offending party shall pay additional late payment interest as prescribed by the law.

GHTK

COD/parcel value	Value declaration	Invoice	Insurance fee	Compensation value
0-3000000 VND	Yes	Yes/No	free	compensation equalto parcel value, maximum 3000000 VND
>3000000 VND	Yes	Yes	0.50%	compensation equalto parcel value, maximum 20000000VND

Note: In all cases, the compensation value does not exceed the compensation value in the case of lost, damaged or completely exchanged items fmaximum 4 times the freight for goods not using the value declaration service.

The basis for determining compensation value: The parcel value at the time Party A makes order information through the system to Party B.

1. Within 8 working hours from receipt of complaint information from Party A, Party B shall provide a preliminary response to such complaint.
2. The complaint shall be handled within 7 working days from the date when Party A sends such complaint to Party B (unless otherwise agreed by the two parties). After that deadline, if Party B gives no feedback, the complaint shall be considered approved, and Party B shall pay compensation according to this Contract.
3. Any compensation shall be transferred together with payment for the next cross-check. in no later than 10 working days from the date of compensation conclusion.