Merchants can now track all shipments, including the ones executed from outside of OneShip (Non-OneShip shipments) in the Tracking Center. This article explains step-by-step tutorials on how to create a tracking order and bulk create tracking orders.

*Note: This feature requires a purchase of add-on services. To purchase tracking order quota, kindly refer to OneShip Subscription instructions

How to create a tracking order

Please navigate to【Tracking Center】->【Shipment Tracking】-> “+Create a tracking order” -> Click “Create a tracking order”.

Fill in the tracking number and choose the carrier from the drop-down list (required). Then fill in other information if necessary and click “Create”.

Note: If you would like to send the email/SMS notification to your customer, please remember to fill in the customer’s name, email, and/or mobile number.

For detailed information please refer to: Delivery tracking settings and notifications

How to bulk create tracking orders.

Please navigate to【Tracking Center】->【Shipment Tracking】-> “+Create a tracking order” -> Click “Bulk create tracking orders”.

Download the template -> fill in required information -> then update the file back to OneShip and click “Import”.