{"id":1924,"date":"2023-06-07T14:15:25","date_gmt":"2023-06-07T06:15:25","guid":{"rendered":"https:\/\/notionx.com\/?p=1924"},"modified":"2023-06-13T14:58:02","modified_gmt":"2023-06-13T06:58:02","slug":"lalamove-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/us\/en\/lalamove-user-guide\/","title":{"rendered":"Lalamove &#8211; User Guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>OneShip users are now available to use on-demand and same-day service carried by Lalamove in various countries\/regions.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/6693703733903-Lalamove-User-Guide#h_01GWTQ45N41J4BTQZ8ZVBFS354\" target=\"_self\" rel=\"undefined noopener\">Service Introduction<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/6693703733903-Lalamove-User-Guide#h_01GWTQ4CAR5A5AAWNAGEQ3CQY5\" target=\"_self\" rel=\"undefined noopener\">Basic Liability<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/6693703733903-Lalamove-User-Guide#h_01GWTQ4K7748DNX6JHHMETT39D\" target=\"_self\" rel=\"undefined noopener\">Shipment Process<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/6693703733903-Lalamove-User-Guide#h_01GWTQ4RJH547RZDGKD2EKAY4M\" target=\"_self\" rel=\"undefined noopener\">Prohibited Items<\/a><\/li>\n<\/ul>\n<h2 id=\"h_01GWTQ45N41J4BTQZ8ZVBFS354\">Service Introduction<\/h2>\n<h3>Service Coverage<\/h3>\n<p>Parcel dimension restrictions, delivery area coverage and available vehicles vary from region to region, you can click the following link to check details of each region\uff1a\u00a0<a href=\"https:\/\/www.lalamove.com\/en-my\/all-vehicle-pricing-detail?hsCtaTracking=159eaef9-c243-452b-8e81-d790c11c620a%7Cd6039140-7bba-4333-91d9-1076a5852ada&amp;city=johor\"><span class=\"wysiwyg-underline\">MY<\/span><\/a>\uff0c<a href=\"https:\/\/www.lalamove.com\/en-hk\/all-vehicle-pricing-detail\"><span class=\"wysiwyg-underline\">HK<\/span><\/a>\uff0c<a href=\"https:\/\/www.lalamove.com\/en-id\/delivery-fee\"><span class=\"wysiwyg-underline\">ID<\/span><\/a>\uff0c<a href=\"https:\/\/www.lalamove.com\/en-sg\/all-vehicle-pricing-detail\"><span class=\"wysiwyg-underline\">SG<\/span><\/a>\uff0c<a href=\"https:\/\/www.lalamove.com\/en-tw\/all-vehicle-pricing-detail\"><span class=\"wysiwyg-underline\">TW<\/span><\/a>\uff0c<a href=\"https:\/\/www.lalamove.com\/en-th\/all-vehicle-pricing-detail\"><span class=\"wysiwyg-underline\">TH<\/span><\/a>\uff0c<a href=\"https:\/\/www.lalamove.com\/en-vn\/all-vehicle-pricing-detail?&amp;city=haiphongcity\"><span class=\"wysiwyg-underline\">VN<\/span><\/a><\/p>\n<h3>Delivery Notes<\/h3>\n<p>You shall provide all necessary information of each shipment before handing the parcel to Lalamove.<\/p>\n<ul>\n<li>In the event that the recipient is found to be absent from the address specified by the User, no other person is present to take the shipment, and no other instructions have been provided, Lalamove will contact you and attempt to return the package back.<\/li>\n<li>In the event that Lalamove cannot reach out with you, Lalamove may attempt to redeliver the package to the recipient.<\/li>\n<\/ul>\n<p>\ud83d\udd79Please Note:<\/p>\n<p>The unclaimed items which the recipient or User cannot be contacted will be delivered to Lalamove\u2019s local office. If the items remain unclaimed 14 days after receipt of the items, Lalamove can proceed with the unclaimed items at its discretion.<\/p>\n<p>Lalamove will not help for loading, unloading, moving, hauling or lifting your shipment unless you request for the Door-to-Door Service. Additional fee will be applied for Door-to-Door service, related cost is based on Lalamove\u2019s sole discretion. Please find the\u00a0<a href=\"https:\/\/www.lalamove.com\/en-my\/terms-and-conditions\/door-to-door\"><span class=\"wysiwyg-underline\">Door-to-Door Service Terms here<\/span><\/a>.<\/p>\n<h2 id=\"h_01GWTQ4CAR5A5AAWNAGEQ3CQY5\">Basic Liability<\/h2>\n<p>Lalamove is only liable for any direct losses caused by the Lalamove\u2018s intentional or gross negligence, and the total liability of the Lalamove shall not exceed the order value with evidence provided or USD100, whichever is lower.<\/p>\n<p>There are different regulations for claims in different regions. Please check more details in Terms &amp; Conditions on\u00a0<a href=\"https:\/\/www.lalamove.com\/en-sg\/terms-and-conditions\"><span class=\"wysiwyg-underline\">Lalamove\u2019s website<\/span><\/a>.<\/p>\n<h2 id=\"h_01GWTQ4K7748DNX6JHHMETT39D\">Shipment Process<\/h2>\n<p>IF you wanna use your own account to create Lalamove shipments, please make sure\u00a0your Lalamove account have integrated to OneShip. If not, please refer to the FAQ\uff1a<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/6693704917135\" target=\"_self\" rel=\"noopener\">How to integrate your Lalamove account?<\/a><\/p>\n<p><strong>Step 1:<\/strong>\u00a0Navigate to<strong>\u3010Real-time Logistics\u3011-&gt;\u3010Order Management\u3011<\/strong>click\u00a0<strong>\u201c+Create Order\u201d\u00a0<\/strong><\/p>\n<p><strong><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/6934874256655\" \/><\/strong><\/p>\n<p><strong>Step 2:\u00a0<\/strong>Fill in sender and recipient information and click\u00a0<strong>\u201cNext\u201d<\/strong><\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/6934874425487\" \/><\/p>\n<p><strong>Step 3:<\/strong>\u00a0Click to book the delivery service and select service details, then click\u00a0<strong>\u201cSave\u201d<\/strong><\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/6934861042063\" \/><\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/6934861158031\" \/><\/p>\n<p>\ud83d\udd79Please Note\uff1a<\/p>\n<p>Additional Service varies from region to region, more details please refer to Lalamove\u2019s website or OneShip FAQ in different regions.<\/p>\n<p><strong>Step 4:<\/strong>\u00a0OneShip will estimate shipping fee for you before shipping, click\u00a0<strong>\u201cConfirm shipment\u201d\u00a0<\/strong>to execute it.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/6934861262095\" \/><\/p>\n<h2 id=\"h_01GWTQ4RJH547RZDGKD2EKAY4M\">Prohibited Items<\/h2>\n<p>In any circumstances, you shall not dispatch (and Lalamove is entitled to refuse transport of) any articles that are prohibited by law, dangerous or hazardous materials, perishable substances, and radioactive material.<\/p>\n<p>You will not transport alcohol or tobacco products as part of its shipment if prohibited by local law or regulation. You shall be permitted to deliver alcohol and\/or tobacco products if local laws or regulations permit the transportation of alcohol and\/or tobacco products.<\/p>\n<p>More details please refer to\u00a0<a href=\"https:\/\/docs.google.com\/spreadsheets\/d\/1qp3SIWHhQ5Tyh2wXH8sO66qodQGB6wDPQ43sJ9q3W-w\/edit?usp=sharing\"><span class=\"wysiwyg-underline\">Lalamove prohibited or restricted item list<\/span><\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1200px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"Lalamove &#8211; User Guide\" data-description=\"OneShip users are now available to use on-demand and same-day service carried by Lalamove in various countries\/regions.\r\n\r\nThis article covers the below:\r\n\r\n \tService Introduction\r\n \tBasic Liability\r\n \tShipment Process\r\n \tProhibited Items\r\n\r\nService Introduction\r\nService Coverage\r\nParcel dimension restrictions, delivery area coverage and available\" data-link=\"https:\/\/oneship.io\/us\/en\/lalamove-user-guide\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fus%2Fen%2Flalamove-user-guide%2F&amp;t=Lalamove%20%26%238211%3B%20User%20Guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=Lalamove%20%E2%80%93%20User%20Guide&amp;url=https%3A%2F%2Foneship.io%2Fus%2Fen%2Flalamove-user-guide%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fus%2Fen%2Flalamove-user-guide%2F&amp;description=OneShip%20users%20are%20now%20available%20to%20use%20on-demand%20and%20same-day%20service%20carried%20by%20Lalamove%20in%20various%20countries%2Fregions.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service%20Introduction%0D%0A%20%09Basic%20Liability%0D%0A%20%09Shipment%20Process%0D%0A%20%09Prohibited%20Items%0D%0A%0D%0AService%20Introduction%0D%0AService%20Coverage%0D%0AParcel%20dimension%20restrictions%2C%20delivery%20area%20coverage%20and%20available&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1200px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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