{"id":1916,"date":"2023-06-07T14:07:52","date_gmt":"2023-06-07T06:07:52","guid":{"rendered":"https:\/\/notionx.com\/?p=1916"},"modified":"2023-06-13T14:56:29","modified_gmt":"2023-06-13T06:56:29","slug":"delivery-tracking-settings-and-notifications","status":"publish","type":"post","link":"https:\/\/oneship.io\/us\/en\/delivery-tracking-settings-and-notifications\/","title":{"rendered":"Delivery tracking settings and notifications"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>OneShip supports shipment tracking and provides a delivery tracking page for easier follow-up processing. Merchants can also enable email \/ SMS notifications to inform their customers regarding the delivery flows. This article explains step by step how to set up the tracking page and notifications.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4597554970511-Delivery-tracking-settings-and-notifications#h_01FZZ481KB3ZRRCQWYEDRED6MV\" target=\"_self\" rel=\"noopener\">How to enable the delivery tracking notification?<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4597554970511-Delivery-tracking-settings-and-notifications#h_01FZZ488NNAK718FYSEVE3J4W5\" target=\"_self\" rel=\"noopener\">How to set the delivery tracking page?<\/a><\/li>\n<\/ul>\n<h2 id=\"h_01FZZ481KB3ZRRCQWYEDRED6MV\"><strong>How to enable the delivery tracking notification?<\/strong><\/h2>\n<p>Please navigate to Tracking Center &gt; Tracking Settings &gt; Delivery tracking notification. Kindly open the toggle to enable the email \/ SMS notifications for each shipment status.<\/p>\n<p><span class=\"wysiwyg-color-red\">Note: Multi-node notifications (all shipment status) is available to OneClub Plus merchants, while only [Picked-up] status is supported for a free plan.<\/span><\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4628692830991\/Screen_Shot_2022-04-06_at_4.49.48_PM.png\" alt=\"Screen_Shot_2022-04-06_at_4.49.48_PM.png\" \/><\/p>\n<h3>Email notification<\/h3>\n<p>You can click &#8220;Email Template Settings&#8221; &gt; &#8220;Preview&#8221; to view the default template. You can also open the toggle to remove OneShip logo from your email.<\/p>\n<p><span class=\"wysiwyg-color-red\">Note: Customization of email content is not available yet at this moment.<\/span><\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27425%27%20height%3D%27169%27%20viewBox%3D%270%200%20425%20169%27%3E%3Crect%20width%3D%27425%27%20height%3D%27169%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4628676531471\/Screen_Shot_2022-04-06_at_4.54.15_PM.png\" alt=\"Screen_Shot_2022-04-06_at_4.54.15_PM.png\" width=\"425\" height=\"169\" \/><\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27511%27%20height%3D%27353%27%20viewBox%3D%270%200%20511%20353%27%3E%3Crect%20width%3D%27511%27%20height%3D%27353%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4628670733327\/Screen_Shot_2022-04-06_at_4.53.24_PM.png\" alt=\"Screen_Shot_2022-04-06_at_4.53.24_PM.png\" width=\"511\" height=\"353\" \/><\/p>\n<h3>SMS notification<\/h3>\n<p>SMS notification service needs to be purchased separately before enabling this feature, to purchase the add-on quota, kindly refer to:\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4596194197647\" target=\"_blank\" rel=\"noopener noreferrer\">OneShip Subscription instructions<\/a><\/p>\n<h2 id=\"h_01FZZ488NNAK718FYSEVE3J4W5\"><strong>How to set the delivery tracking page?<\/strong><\/h2>\n<p>The delivery tracking page can be customized and embedded in the website for customers to track their parcels from all available carriers within one page.<\/p>\n<p><span class=\"wysiwyg-color-red\">Note: The customization is available to OneClub Plus merchants only.<\/span><\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27439%27%20height%3D%27314%27%20viewBox%3D%270%200%20439%20314%27%3E%3Crect%20width%3D%27439%27%20height%3D%27314%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4603820739727\/Screen_Shot_2022-04-01_at_3.21.34_PM.png\" alt=\"Screen_Shot_2022-04-01_at_3.21.34_PM.png\" width=\"439\" height=\"314\" \/><\/p>\n<p>*Example of the default tracking page.<\/p>\n<h3>Step 1: Design your brand tracking page<\/h3>\n<p>Please navigate to Tracking Center &gt; Tracking Settings &gt; Click &#8220;Page Settings&#8221;.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4603796931087\/Screen_Shot_2022-04-01_at_3.18.11_PM.png\" alt=\"Screen_Shot_2022-04-01_at_3.18.11_PM.png\" \/><\/p>\n<p>Choose your preferred page language, add brand image, brand name, and redirect URL which will lead to your online store. You can also choose to remove OneShip logo (Support by OneShip) or add other footers. Then click &#8220;Preview&#8221; or &#8220;Complete&#8221; to finish your page settings.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27462%27%20height%3D%27376%27%20viewBox%3D%270%200%20462%20376%27%3E%3Crect%20width%3D%27462%27%20height%3D%27376%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4603823191695\/Screen_Shot_2022-04-01_at_3.21.04_PM.png\" alt=\"Screen_Shot_2022-04-01_at_3.21.04_PM.png\" width=\"462\" height=\"376\" \/><\/p>\n<h3>Step 2: Add the brand tracking page to your store<\/h3>\n<p>Copy the tracking page URL to embed in your online store such as the navigation bar, footer, etc.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4603869170959\/Screen_Shot_2022-04-01_at_3.43.52_PM.png\" alt=\"Screen_Shot_2022-04-01_at_3.43.52_PM.png\" \/><\/p>\n<p>Please note that the tracking page URL is generated automatically based on your preferred page language. Remember to update the tracking page URL in your online store once the page language is reset or else the page couldn&#8217;t be entered.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27106%27%20height%3D%27238%27%20viewBox%3D%270%200%20106%20238%27%3E%3Crect%20width%3D%27106%27%20height%3D%27238%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4603877047567\/Screen_Shot_2022-04-01_at_3.43.24_PM.png\" alt=\"Screen_Shot_2022-04-01_at_3.43.24_PM.png\" width=\"106\" height=\"238\" \/><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27341%27%20height%3D%2739%27%20viewBox%3D%270%200%20341%2039%27%3E%3Crect%20width%3D%27341%27%20height%3D%2739%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4603881071759\/Screen_Shot_2022-04-01_at_3.42.54_PM.png\" alt=\"Screen_Shot_2022-04-01_at_3.42.54_PM.png\" width=\"341\" height=\"39\" \/><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1200px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"Delivery tracking settings and notifications\" data-description=\"OneShip supports shipment tracking and provides a delivery tracking page for easier follow-up processing. Merchants can also enable email \/ SMS notifications to inform their customers regarding the delivery flows. This article explains step by step how to set up the tracking page and notifications.\r\n\r\nThis article covers the below:\r\n\r\n \tHow to enable\" data-link=\"https:\/\/oneship.io\/us\/en\/delivery-tracking-settings-and-notifications\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fus%2Fen%2Fdelivery-tracking-settings-and-notifications%2F&amp;t=Delivery%20tracking%20settings%20and%20notifications\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a 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aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1200px + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; margin: 0;\">Related 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Page<\/a><\/h4><\/div><\/article><\/section><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[42,45],"tags":[],"class_list":["post-1916","post","type-post","status-publish","format-standard","hentry","category-manage-shipments","category-tracking-and-notification"],"_links":{"self":[{"href":"https:\/\/oneship.io\/us\/en\/wp-json\/wp\/v2\/posts\/1916","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oneship.io\/us\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/oneship.io\/us\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/oneship.io\/us\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oneship.io\/us\/en\/wp-json\/wp\/v2\/comments?post=1916"}],"version-history":[{"count":3,"href":"https:\/\/oneship.io\/us\/en\/wp-json\/wp\/v2\/posts\/1916\/revisions"}],"predecessor-version":[{"id":2740,"href":"https:\/\/oneship.io\/us\/en\/wp-json\/wp\/v2\/posts\/1916\/revisions\/2740"}],"wp:attachment":[{"href":"https:\/\/oneship.io\/us\/en\/wp-json\/wp\/v2\/media?parent=1916"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oneship.io\/us\/en\/wp-json\/wp\/v2\/categories?post=1916"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oneship.io\/us\/en\/wp-json\/wp\/v2\/tags?post=1916"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}