{"id":2012,"date":"2023-06-07T15:10:28","date_gmt":"2023-06-07T07:10:28","guid":{"rendered":"https:\/\/notionx.com\/?p=2012"},"modified":"2023-06-13T15:19:44","modified_gmt":"2023-06-13T07:19:44","slug":"file-complaint-against-courier-service","status":"publish","type":"post","link":"https:\/\/oneship.io\/uk\/en\/file-complaint-against-courier-service\/","title":{"rendered":"File complaint against courier service"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><div>When there\u2019re issues in regard to the parcel that is caused by the logistic company, merchant may file complaint to Oneship. The following information is for when the merchant needs to file a complaint against courier service provider and the notice.<\/div>\n<h2><strong>Complaints in regard to Poor service level<\/strong><\/h2>\n<p>please provide shipment numbers to Oneship customer service team.<\/p>\n<h2><strong>Complaints in regard to receiving damaged goods<\/strong><\/h2>\n<ul>\n<li>File complaint with our customer service within 7 days* of receiving the damaged parcel<\/li>\n<li>Provide images of the damaged parcel as evidence<\/li>\n<\/ul>\n<p><span class=\"wysiwyg-color-red\"><strong>* 7-day period begins with the day of receiving parcel.<\/strong><\/span><\/p>\n<p>Notice on parcel packaging:<\/p>\n<p>We strongly suggest to follow packaging guidelines of different carriers:<\/p>\n<ul>\n<li><a href=\"https:\/\/www.google.com\/url?q=https:\/\/sites.google.com\/ninjavan.co\/shipperresourcesmy\/packaging-instructions?authuser%3D0&amp;sa=D&amp;source=editors&amp;ust=1624340616131000&amp;usg=AFQjCNFwLX4n0gHaQe54e4drRqf6kc-rzg\" target=\"_blank\" rel=\"noopener\">NinjaVan<\/a><\/li>\n<li><a href=\"https:\/\/khachhang.giaohangtietkiem.vn\/files\/templates\/Quydinhdoigoihanghoa.pdf\" target=\"_blank\" rel=\"noopener\">GHTK<\/a><\/li>\n<li><a href=\"https:\/\/www.pchome.co.th\/info\/KETH_PackagingGuideline_EN_0218.pdf\" target=\"_blank\" rel=\"noopener\">Kerry<\/a><\/li>\n<li><a href=\"https:\/\/www.google.com\/url?q=https:\/\/janio.asia\/articles\/packaging-101-how-to-package-products-for-delivery\/&amp;sa=D&amp;source=editors&amp;ust=1624340616132000&amp;usg=AFQjCNFnclL8lJOcgTrH4fQTLca4Zna8yg\" target=\"_blank\" rel=\"noopener\">Janio<\/a><\/li>\n<\/ul>\n<h2><strong>Contact Info<\/strong><\/h2>\n<p>For complaint in regard to damaged parcel, Please attach the relative information list above and contact OneShip team via email:<br \/>\n<a href=\"mailto:cs@oneship.io\">cs@oneship.io<\/a><\/p>\n<p>Other complaints: You can contact OneShip customer service for more.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"File complaint against courier service\" data-description=\"When there\u2019re issues in regard to the parcel that is caused by the logistic company, merchant may file complaint to Oneship. The following information is for when the merchant needs to file a complaint against courier service provider and the notice.\r\nComplaints in regard to Poor service level\r\nplease provide shipment numbers to Oneship customer service team.\r\nComplaints\" data-link=\"https:\/\/oneship.io\/uk\/en\/file-complaint-against-courier-service\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fuk%2Fen%2Ffile-complaint-against-courier-service%2F&amp;t=File%20complaint%20against%20courier%20service\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=File%20complaint%20against%20courier%20service&amp;url=https%3A%2F%2Foneship.io%2Fuk%2Fen%2Ffile-complaint-against-courier-service%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fuk%2Fen%2Ffile-complaint-against-courier-service%2F&amp;description=When%20there%E2%80%99re%20issues%20in%20regard%20to%20the%20parcel%20that%20is%20caused%20by%20the%20logistic%20company%2C%20merchant%20may%20file%20complaint%20to%20Oneship.%20The%20following%20information%20is%20for%20when%20the%20merchant%20needs%20to%20file%20a%20complaint%20against%20courier%20service%20provider%20and%20the%20notice.%0D%0AComplaints%20in%20regard%20to%20Poor%20service%20level%0D%0Aplease%20provide%20shipment%20numbers%20to%20Oneship%20customer%20service%20team.%0D%0AComplaints&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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