{"id":1993,"date":"2023-06-07T15:01:27","date_gmt":"2023-06-07T07:01:27","guid":{"rendered":"https:\/\/notionx.com\/?p=1993"},"modified":"2023-06-07T15:01:27","modified_gmt":"2023-06-07T07:01:27","slug":"vietnam-jt-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/tw\/zh-hant-tw\/vietnam-jt-user-guide\/","title":{"rendered":"[Vietnam] J&#038;T &#8211; User Guide"},"content":{"rendered":"<p>Merchants in Vietnam are now able to execute shipment with J&amp;T logistic service without application or activation process. J&amp;T is currently only available for domestic deliveries within Vietnam. This means that both your pickup address and your customer&#8217;s delivery address must be in Vietnam.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4702186925455--Vietnam-GHN-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Service introduction<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4702186925455--Vietnam-GHN-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Shipment process<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4702186925455--Vietnam-GHN-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Prohibited items<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4702186925455--Vietnam-GHN-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Other shipment and returning notes\u00a0<\/a><\/li>\n<\/ul>\n<h2 id=\"h_01F2GSWR9HGEGH1HBA0PX6Y5JN\"><strong>Service introduction<\/strong><\/h2>\n<table border=\"1\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\"><strong>Parcel dimension restrictions<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery time<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\">\n<strong>Storage fee<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\">\n<strong>COD fee<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Declaration fee<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Max weight 70kg<\/p>\n<p>L+W+H\u00a0\u2266\u00a0180cm, maximum one-way dimension is 140cm<\/td>\n<td>Parcel will be delivered to customers in 1-7 days, starts from the day after J&amp;T driver picks up parcels, delivery date will be adjusted if fall on non-working dates.<\/p>\n<p>If parcel is failed delivery, it will be returned to sender up to 15 days, start from the date of status \u201cReturn\u201d.<\/td>\n<td>\u2264 3kg and &gt; 7 days : 1,700 VND\/ parcel\/ day<\/p>\n<p>&gt; 3kg and &gt; 5 days : 3,400 VND\/ parcel\/ day<\/td>\n<td>\n<p>0.5% COD amount<\/td>\n<td>Under 3.000.000 VND &#8211; Free<\/p>\n<p>Equal or over 3.000.000 VND &#8211; 1%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li>COD verify: Monday and Thursday in week<\/li>\n<li>Money transfer: Tuesday and Friday in week<\/li>\n<li>Maximum COD amount 30.000.000 VND<\/li>\n<li>Maximum insurance amount 30.000.000 VND<\/li>\n<li>Packaging guidelines please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/1JN66OlyXROoG0zpbPwMxkwUQbvbvQlGb5bn1XPUG0ps\/edit#\" target=\"_blank\" rel=\"noopener noreferrer\">J&amp;T Official Document<\/a><\/li>\n<li>Provisions on indemnification please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/1U2yY96nFyQfyLHgZ0Y6z5DRl7r1KyBuKkR5XV3H_g8c\/edit#\" target=\"_blank\" rel=\"noopener noreferrer\">J&amp;T Official Document<\/a><\/li>\n<\/ul>\n<p><span class=\"wysiwyg-color-red\">Note: Recipient may reject the parcel if there is any signal of damage. In case, the recipient decides to receive the parcel with a signal of damage. The delivery note signed by the sender &amp; recipient is required for initiated complaints in the future (if any).<\/span><\/p>\n<h2 id=\"h_01FE0XMQWVKMMT9YCTWNRSWS8B\"><strong>Shipment process<\/strong><\/h2>\n<h3>Step 1: Create shipments<\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405758202639\/Screen_Shot_2021-08-30_at_11.54.31_AM.png\" alt=\"Screen_Shot_2021-08-30_at_11.54.31_AM.png\" \/><br \/>\nfor step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\" target=\"_blank\" rel=\"noopener noreferrer\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\" target=\"_blank\" rel=\"noopener noreferrer\">How to create shipments in bulk?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Please note:<\/span><\/p>\n<ul>\n<li><span class=\"wysiwyg-color-red\">Pickup cut off time: 16:00.<\/span>\u00a0For orders created before 16:00, J&amp;T will pick up the parcel before 18:00 on the same day. For orders created after J&amp;T or on holidays, J&amp;T shall be deemed parcel of the next business day.<\/li>\n<li>Working date time: 8:00 \u2013 18:00 from Monday to Sunday (except holidays and Tet holidays in accordance with the regulations of the State of Vietnam).<\/li>\n<li>The delivery fee will be charged based on parcel weight after J&amp;T measures the actual weight in their distribution center. Converted weight according to the formula:\n<ul>\n<li><em>Conversed weight (kg) = Length(cm) x Width(cm) x Hight(cm) \/ 5000<\/em><\/li>\n<\/ul>\n<\/li>\n<li>Min weight: 1kg. If the parcel weight is less than 1kg, the parcel weight will be charged as 1kg.\n<p>In case the Charging volume is odd in kilogram, that odd kilogram (hereinafter temporarily referred to as &#8220;X&#8221;) shall be rounded up as follows:<\/p>\n<ul>\n<li>\u201c<em>X\u201d kg &lt;0.5: shall be rounded to 0.5 kg,\u201dX\u201d kg&gt; 0.5 kg: shall be rounded to 1 kg.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Step 2: Print out waybill and label parcel<\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<h2 id=\"h_01FHSY1ABXC01ZSZ2EAPYF2ANY\"><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4407786619151\/mceclip2.png\" alt=\"mceclip2.png\" \/><\/h2>\n<p>for step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\" target=\"_blank\" rel=\"noopener noreferrer\">How to print a single label?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\" target=\"_blank\" rel=\"noopener noreferrer\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note:\u00a0<\/span><span class=\"wysiwyg-color-red\">To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3>Step 3: J&amp;T carrier pickup<\/h3>\n<p>Carrier will reach you via phone and pickup at sender\u2019s address, or the parcel can be drop-off at J&amp;T\u2019s Hub.<\/p>\n<h2 id=\"h_01FED8EZM8G13QQ3M62S8E8KCY\"><strong>Prohibited Items<\/strong><\/h2>\n<p>Please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/16YzhmygN4Fzu5KxLPYU7b_szVXk0XWJmctbb01DNouU\/edit#\" target=\"_blank\" rel=\"noopener noreferrer\">J&amp;T Official Document<\/a>\u00a0for the list of prohibited items.<\/p>\n<h2 id=\"h_01EXP0X213Z33K8YNFGMWK4XAG\"><strong>Other shipment and returning notes<\/strong><\/h2>\n<div id=\"1632277126.001900\" class=\"c-virtual_list__item\">\n<div class=\"c-message_kit__background p-message_pane_message__message c-message_kit__message\">\n<div class=\"c-message_kit__hover\">\n<div class=\"c-message_kit__actions c-message_kit__actions--above\">\n<div class=\"p-autoclog__hook\">\n<div class=\"c-message_kit__gutter\">\n<div class=\"c-message_kit__gutter__right\">\n<div class=\"c-message_kit__blocks c-message_kit__blocks--rich_text\">\n<div class=\"c-message__message_blocks c-message__message_blocks--rich_text\">\n<div class=\"p-block_kit_renderer\">\n<div class=\"p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\">\n<div class=\"p-rich_text_block\">\n<div class=\"p-rich_text_section\">\n<p><strong>Cycle payment for delivered parcel<\/strong><\/p>\n<p>There are 2 cycle payments will be sent out to the merchant:<\/p>\n<p>1. Completed orders from Wednesday to Thursday of W-1<\/p>\n<p>Billing: Monday of W0<\/p>\n<p>Payment: Tuesday of W0<\/p>\n<p>2. Completed orders from Friday (W-1) to Tuesday (W0)<\/p>\n<p>Billing: Thursday of W0.<\/p>\n<p>Payment: Friday of W0.<\/p>\n<p>Notes: Remarks:<\/p>\n<p>Billing will be sent via email.<\/p>\n<p>Payment will be sent to a registered bank account.<\/p>\n<h3>J&amp;T Customer Service Contact Info:<\/h3>\n<p>Customer service phone number (Hotline):\u00a0<a class=\"c-link\" target=\"_blank\" rel=\"noopener noreferrer\">19001088<\/a><\/p>\n<p>Customer service email:\u00a0<a class=\"c-link\" href=\"mailto:hq.salessupport@jtexpress.vn\" target=\"_blank\" rel=\"noopener noreferrer\">hq.salessupport@jtexpress.vn<\/a><\/p>\n<\/div>\n<div class=\"p-rich_text_section\"><\/div>\n<div class=\"p-rich_text_section\"><span class=\"wysiwyg-color-red\">Note: After 3 failed delivery attempts, a parcel will be returned back to the sender. A delivery fee will be charged to the sender as 50% delivery fee.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Merchants  [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[55,48],"tags":[],"class_list":["post-1993","post","type-post","status-publish","format-standard","hentry","category-vietnam","category-courier-guide"],"_links":{"self":[{"href":"https:\/\/oneship.io\/tw\/zh-hant-tw\/wp-json\/wp\/v2\/posts\/1993","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oneship.io\/tw\/zh-hant-tw\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/oneship.io\/tw\/zh-hant-tw\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/oneship.io\/tw\/zh-hant-tw\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oneship.io\/tw\/zh-hant-tw\/wp-json\/wp\/v2\/comments?post=1993"}],"version-history":[{"count":1,"href":"https:\/\/oneship.io\/tw\/zh-hant-tw\/wp-json\/wp\/v2\/posts\/1993\/revisions"}],"predecessor-version":[{"id":1994,"href":"https:\/\/oneship.io\/tw\/zh-hant-tw\/wp-json\/wp\/v2\/posts\/1993\/revisions\/1994"}],"wp:attachment":[{"href":"https:\/\/oneship.io\/tw\/zh-hant-tw\/wp-json\/wp\/v2\/media?parent=1993"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oneship.io\/tw\/zh-hant-tw\/wp-json\/wp\/v2\/categories?post=1993"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oneship.io\/tw\/zh-hant-tw\/wp-json\/wp\/v2\/tags?post=1993"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}