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Merchants in Australia are able to execute shipments with Sendle for Australia domestic parcels. SF can support drop-off and pickup services, and can provide home delivery in the last mile.<\/p>\n
This article covers the below:<\/p>\n
Sendle is Australia’s first 100% carbon neutral shipping service.It taps into big business delivery networks and makes them available to everyone in Australia. Sendle makes shipping simple, reliable, and affordable.<\/p>\n
Sendle offers the following services through the OneShip platform to ship within Australia\u00a0 and to USA, United Kingdom, Japan and 220+ countries worldwide.<\/p>\n
Domestic delivery is a regular delivery option that covers a national low rate network for domestic parcels across all states and territories.<\/p>\n
You can find a list of\u00a0Domestic pickup locations and delivery coverage<\/span><\/a><\/p>\n Sendle Express is an express delivery option. It\u2019s the same as regular Sendle \u2013 but faster.<\/p>\n Sendle Express option is available when your parcel meets all three of these criteria:<\/p>\n 1. Your parcel size is up to 5kg and 20L.<\/p>\n 2. Your parcel is being booked for pickup (Sendle Express parcels can\u2019t be dropped off).<\/p>\n 3. Your parcel is being delivered within Australia.<\/p>\n \ud83d\udd79Notes<\/strong><\/p>\n Sendle can deliver to over 220 countries worldwide.View a list of\u00a0the countries Sendle can deliver to<\/span><\/a>.<\/p>\n The international pickup service is available to customers in parts of Sydney, Melbourne, Brisbane, Perth and Adelaide.<\/p>\n Maximum parcel size (2kg and under)<\/p>\n Maximum parcel size (2kg – 20kg)<\/p>\n Zone 1 – New Zealand (4-11 working days)<\/p>\n Zone 2 – Asia Pacific (5-28 working days)<\/p>\n Zone 3 – North America (10-24 working days)<\/p>\n Zone 4 – Western Europe (5-19 working days)<\/p>\n Zone 5 – Rest of the world (12-30 working days)<\/p>\n \ud83d\udd79Notes<\/strong><\/p>\n Ensure that your shipments are well packed, so they arrive intact. Please refer to :\u00a0Packaging guidelines<\/span><\/a>\u00a0and\u00a0Get ready for pickup or drop off<\/span><\/a>.<\/p>\n Make sure your location is in the\u00a0list of suburbs Sendle can pick up from<\/strong>\u00a0before you select the pick up service.<\/p>\n Domestic Delivery please refer to:\u00a0Sendle – Australia Domestic Pickup Suburbs<\/span><\/a><\/p>\n Sendle Express service please refer to:\u00a0Sendle – Express Domestic Pickup Suburbs<\/span><\/a><\/p>\n International delivery please refer to:\u00a0Sendle – International Pickup Suburbs<\/span><\/a><\/p>\n <\/p>\n You can only schedule 3 business days in advance, Sendle driver will arrive between 8am and 6pm.<\/p>\n In the unlikely event that your parcel isn\u2019t picked up, sendle will automatically reschedule it for the next business day.<\/p>\n You can drop off your parcels from Sendle drop off locations.Before you use drop off service please check the\u00a0location map<\/span><\/a>.<\/p>\n \ud83d\udd79Note<\/strong>: Sendle Express parcels and international parcels can\u2019t be dropped off.<\/p>\n Please refer to\uff1aDomestic delivery rates and services<\/span><\/a><\/p>\n Delivery cost is based on weight and volume, whichever is higher.<\/p>\n All eligible parcels covered for lost or damaged up to $100.<\/p>\n Free Sendle cover please refer to\u00a0Sendle Cover and Extra Cover policy outline<\/span><\/a><\/p>\n \ud83d\udd79\u00a0In the following cases, you can initiate a claim with Sendle on the authorized tracking page<\/span>\uff1a<\/p>\n If your parcel was lost<\/strong>, you must have made the initial enquiry to Sendle Team\u00a0no more than 20 business days<\/strong>\u00a0since the last date in the delivery ETA range.<\/p>\n The claim can only be initiated when the parcel is declared as officially lost by Sendle,and it takes 10-20 business days to finish the whole claim process.<\/p>\n More details please refer to\u00a0How to claim Sendle Cover for a lost parcel<\/span><\/a><\/p>\n If your parcel was damaged<\/strong>, please check if your parcel is covered by\u00a0Sendle\u2019s Cover Policy<\/span><\/a>\u00a0and submit the proof of damaged parcels\u00a0within 1 business day<\/strong>\u00a0of the parcel being delivered,or it will exceed the validity period of the claim.<\/p>\n Sendle will review the claim and get back to you with the outcome of the claim within 10 business days.<\/p>\nSendle Express<\/h3>\n
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International delivery<\/h3>\n
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Arrange Sendle collection<\/h2>\n
Pick-up at doors<\/h3>\n
Self-drop off to given location<\/h3>\n
Price<\/h2>\n
Claim<\/h2>\n