{"id":1972,"date":"2023-06-07T14:51:15","date_gmt":"2023-06-07T06:51:15","guid":{"rendered":"https:\/\/notionx.com\/?p=1972"},"modified":"2023-06-13T14:36:05","modified_gmt":"2023-06-13T06:36:05","slug":"order-and-shipment-status-instructions","status":"publish","type":"post","link":"https:\/\/oneship.io\/sg\/en\/order-and-shipment-status-instructions\/","title":{"rendered":"Order and Shipment status instructions"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants can view the order and shipment status to better control the progress of each order. This article introduces the order and shipment status, as well as the reason for failed shipment and how to re-ship.<\/p>\n<ul>\n<li><span class=\"wysiwyg-color-blue\"><a href=\"https:\/\/support.shoplineapp.com\/hc\/zh-tw\/articles\/115005489043-%E8%A8%82%E5%96%AE%E7%8B%80%E6%85%8B%E5%8F%8A%E9%81%8B%E4%BD%9C%E6%96%B9%E5%BC%8F-%E8%A8%82%E5%96%AE%E7%AE%A1%E7%90%86#1\">Order status<\/a><\/span><\/li>\n<li><span class=\"wysiwyg-color-blue\"><a href=\"https:\/\/support.shoplineapp.com\/hc\/zh-tw\/articles\/115005489043-%E8%A8%82%E5%96%AE%E7%8B%80%E6%85%8B%E5%8F%8A%E9%81%8B%E4%BD%9C%E6%96%B9%E5%BC%8F-%E8%A8%82%E5%96%AE%E7%AE%A1%E7%90%86#1\">Shipments status<\/a><\/span><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403577528975-Order-and-Shipment-status-instructions#h_01FAD02C1R9Z0KTHRGY6GJECTN\" target=\"_self\" rel=\"noopener\">Failed \/ Error<\/a><\/li>\n<\/ul>\n<h2 id=\"1\"><strong>A. Statuses In Order Management<\/strong><\/h2>\n<p>Each shipment includes the two statuses as below (&#8220;Order Status&#8221; and &#8220;OneShip Shipment Status&#8221;).<\/p>\n<h3>Order Status overview:<\/h3>\n<table border=\"1\" cellspacing=\"0\" cellpadding=\"0\">\n<colgroup>\n<col width=\"129\" \/>\n<col width=\"282\" \/>\n<col width=\"472\" \/><\/colgroup>\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\"><strong>Status types<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Status<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Description<\/strong><\/td>\n<\/tr>\n<tr>\n<td rowspan=\"4\">\n<div>Order Status<\/div>\n<\/td>\n<td class=\"wysiwyg-text-align-center\">Generated<\/td>\n<td>The order had created on the store.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Completed<\/td>\n<td>Order had completed.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Cancelled<\/td>\n<td>Order had been canceled.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Closed<\/td>\n<td>Order had been closed by the merchant or failed to complete the transaction.<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"3\">\n<div>Payment Status<\/div>\n<\/td>\n<td class=\"wysiwyg-text-align-center\">Unpaid<\/td>\n<td>Order hasn&#8217;t been paid.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Paid<\/td>\n<td>Order had been paid.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Refunded<\/td>\n<td>Order payment had been refunded.<\/td>\n<\/tr>\n<tr>\n<td rowspan=\"4\">Delivery Status<\/td>\n<td class=\"wysiwyg-text-align-center\">Pending to ship<\/td>\n<td>Parcel has not yet to ship.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Shipped<\/td>\n<td>Parcel had been ship out (collected by the carrier).<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Received<\/td>\n<td>Parcel has been signed and received.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Returned<\/td>\n<td>Parcel had been returned.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>OneShip Shipment Status overview:<\/h3>\n<table border=\"1\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\"><strong>Status<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Description<\/strong><\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Pending<\/td>\n<td>Order hasn&#8217;t been executed the shipment.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Processing<\/td>\n<td>Order shipment had been executed and under system processing.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Failed to ship<\/td>\n<td>Order shipment execution failed (eg. input wrong info and got rejected by 3PLs).<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Pending to print<\/td>\n<td>Shipment execution succeeds, but hasn&#8217;t printed the shipping label.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Printed<\/td>\n<td>Shipping label had been printed.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Shipped<\/td>\n<td>Parcel had been collected by the carrier. If the carrier does not have &#8220;Collected&#8221; status, OneShip will use the next status as the trigger to update to this status.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Completed<\/td>\n<td>Parcel had been signed and received.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Returned<\/td>\n<td>Parcel had been rejected by the recipient\/cannot deliver and returned.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><strong>B. Statuses in Shipment\u00a0<\/strong><strong>Management<\/strong><\/h2>\n<p>Each shipment includes the two status as below (&#8220;Status&#8221; and &#8220;Label Status&#8221;).<\/p>\n<h3>Status overview:<\/h3>\n<table border=\"1\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\"><strong>Status<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Description<\/strong><\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">pending pick up<\/td>\n<td>The parcel hasn&#8217;t been picked up by the losgitics.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Picked up<\/td>\n<td>Driver from the logistics channel has picked up the parcel<span class=\"wysiwyg-color-pink\">.\u00a0<\/span><\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Cancelled<\/td>\n<td>Auto-updated by system after you cancel the shipment.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Created<\/td>\n<td>Order that hasn&#8217;t been shipped.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Shipped<\/td>\n<td>Auto-updated by system after you execute the shipment.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Completed<\/td>\n<td>Parcel has been delivered and received.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Error<\/td>\n<td>Something went wrong with the shipment so that it can not be shipped successfully. Merchant needs to enter the shipments page to eliminate the error and re-execute shipment.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Returned<\/td>\n<td>Parcel has been returned.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Returning<\/td>\n<td>Parcel is on the way returning to its departure.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Shipping<\/td>\n<td>Driver is shipping the parcel.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Ready to deliver<\/td>\n<td>Parcel has been shipped to recipient&#8217;s city and is ready to deliver.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Delivering<\/td>\n<td>Driver is delivering a parcel to the customer.<\/td>\n<\/tr>\n<tr>\n<td class=\"wysiwyg-text-align-center\">Rejected<\/td>\n<td>Parcel has been rejected by the recipient.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h3>Label Status overview:<\/h3>\n<table border=\"1\">\n<tbody>\n<tr>\n<td>Ungenerated<\/td>\n<td>Label hasn&#8217;t been generated yet.<\/td>\n<\/tr>\n<tr>\n<td>Processing<\/td>\n<td>Label is under generating (take up to 3 minutes). If success, the status will be &#8220;Unprinted&#8221;. If failed, the status will be &#8220;Ungenerated&#8221;.<\/td>\n<\/tr>\n<tr>\n<td>Unprinted<\/td>\n<td>Label has been generated but not printed yet.<\/td>\n<\/tr>\n<tr>\n<td>Printed<\/td>\n<td>Label has been printed.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<h2><strong>C. Failed \/ Error<\/strong><\/h2>\n<p>More about the error \/ cancelled shipments or re-ship, please refer to:\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403537923855\" target=\"_blank\" rel=\"noopener noreferrer\">FAQ about shipment changes<\/a><\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"Order and Shipment status instructions\" data-description=\"Merchants can view the order and shipment status to better control the progress of each order. This article introduces the order and shipment status, as well as the reason for failed shipment and how to re-ship.\r\n\r\n \tOrder status\r\n \tShipments status\r\n \tFailed \/ Error\r\n\r\nA. 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margin: 0;\">Related articles<\/h2><\/h2><\/div><div class=\"fusion-title title fusion-title-2 fusion-no-large-visibility fusion-sep-none fusion-title-text fusion-title-size-two support-related-post-title\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:18px;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; margin: 0;\">Related articles<\/h2><\/h2><\/div><div class=\"fusion-recent-posts fusion-recent-posts-1 avada-container layout-default layout-columns-2 support-relatied-post\" style=\"--awb-margin-bottom:1.5vw;--h4_typography-font-family:&quot;Roboto-Bold&quot;;--h4_typography-font-weight:400;--h4_typography-font-style:normal;--h4_typography-font-size:0.9vw;--h4_typography-line-height:1.2;\"><section class=\"fusion-columns columns fusion-columns-2 columns-2\"><article class=\"post fusion-column column col col-lg-6 col-md-6 col-sm-6\"><div class=\"recent-posts-content\"><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/oneship.io\/sg\/en\/author\/oneshipmaster\/\" title=\"Posts by Web Editor\" rel=\"author\">Web Editor<\/a><\/span><\/span><span class=\"updated\" style=\"display:none;\">2023-06-13T14:41:21+08:00<\/span><h4 class=\"entry-title\"><a href=\"https:\/\/oneship.io\/sg\/en\/order-management-instructions\/\">Order Management instructions<\/a><\/h4><\/div><\/article><article class=\"post fusion-column column col col-lg-6 col-md-6 col-sm-6\"><div class=\"recent-posts-content\"><span class=\"vcard\" style=\"display: none;\"><span class=\"fn\"><a href=\"https:\/\/oneship.io\/sg\/en\/author\/oneshipmaster\/\" title=\"Posts by Web Editor\" rel=\"author\">Web Editor<\/a><\/span><\/span><span class=\"updated\" style=\"display:none;\">2023-06-13T14:36:05+08:00<\/span><h4 class=\"entry-title\"><a href=\"https:\/\/oneship.io\/sg\/en\/order-and-shipment-status-instructions\/\">Order and Shipment status instructions<\/a><\/h4><\/div><\/article><\/section><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[60],"tags":[],"class_list":["post-1972","post","type-post","status-publish","format-standard","hentry","category-viewing-orders"],"_links":{"self":[{"href":"https:\/\/oneship.io\/sg\/en\/wp-json\/wp\/v2\/posts\/1972","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oneship.io\/sg\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/oneship.io\/sg\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/oneship.io\/sg\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oneship.io\/sg\/en\/wp-json\/wp\/v2\/comments?post=1972"}],"version-history":[{"count":3,"href":"https:\/\/oneship.io\/sg\/en\/wp-json\/wp\/v2\/posts\/1972\/revisions"}],"predecessor-version":[{"id":2709,"href":"https:\/\/oneship.io\/sg\/en\/wp-json\/wp\/v2\/posts\/1972\/revisions\/2709"}],"wp:attachment":[{"href":"https:\/\/oneship.io\/sg\/en\/wp-json\/wp\/v2\/media?parent=1972"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oneship.io\/sg\/en\/wp-json\/wp\/v2\/categories?post=1972"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oneship.io\/sg\/en\/wp-json\/wp\/v2\/tags?post=1972"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}