{"id":1997,"date":"2023-06-07T15:04:01","date_gmt":"2023-06-07T07:04:01","guid":{"rendered":"https:\/\/notionx.com\/?p=1997"},"modified":"2023-06-13T15:24:29","modified_gmt":"2023-06-13T07:24:29","slug":"vietnam-dhl-ecommerce-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/my\/en\/vietnam-dhl-ecommerce-user-guide\/","title":{"rendered":"[Vietnam] DHL eCommerce &#8211; User Guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants in Vietnam are now able to execute shipment with DHL logistic service without application or activation process. DHL is currently only available for domestic deliveries within Vietnam. This means that both your pickup address and your customer&#8217;s delivery address must be in Vietnam.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4407870984463--Vietnam-DHL-eCommerce-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Service introduction<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4407870984463--Vietnam-DHL-eCommerce-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Shipment process<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4407870984463--Vietnam-DHL-eCommerce-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Prohibited items<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4407870984463--Vietnam-DHL-eCommerce-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Other shipment and returning notes\u00a0<\/a><\/li>\n<\/ul>\n<h2 id=\"h_01F2GSWR9HGEGH1HBA0PX6Y5JN\">Service introduction<\/h2>\n<table border=\"1\">\n<tbody>\n<tr>\n<td><strong>Parcel dimension restrictions<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery time<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery coverage<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Max weight 30kg<br \/>\nL,W,H \u2266 110 cm<\/td>\n<td>Parcel will be delivered to customers in 3-5 days, starts from the day after DHL driver picks up parcels, delivery date will be adjusted if fall on non-working dates.ex: parcel been picked up on 2\/10, will be delivered to customer within 2\/13\u20132\/15<\/td>\n<td>Under 3.000.000 VND &#8211; Free<br \/>\nOver 3.000.000 VND &#8211; extra 0.5% COD amount<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li><strong>COD verify: Tuesday and Thursday in week<\/strong><\/li>\n<li><strong>Money transfer: Wednesday and Friday in week<\/strong><\/li>\n<li><strong>Maximum COD amount 40.000.000 VND<\/strong><\/li>\n<li><strong>Maximum insurance fee 40.000.000 VND<\/strong><\/li>\n<\/ul>\n<p>For packaging guidelines and regulations please refer to the DHL\u00a0<a href=\"https:\/\/www.dhl.com\/content\/dam\/dhl\/local\/vn\/dhl-ecommerce\/documents\/pdf\/vn-ecomm-dom-shipping-product-en.pdf\" target=\"_self\" rel=\"undefined noopener\">Official Document<\/a><span class=\"wysiwyg-color-blue\">.<\/span>\u00a0Parcels must be packaged according to DHL &#8216;s packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and\/or repackaging by DHL at the shipper&#8217;s cost.<\/p>\n<p>DHL reserves the right to reject and\/or decline to deliver any parcel that is not appropriately packaged or labelled.<\/p>\n<h2 id=\"h_01FE0XMQWVKMMT9YCTWNRSWS8B\"><strong>Shipment process<\/strong><\/h2>\n<h3>Step 1: Create shipments<\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405758202639\/Screen_Shot_2021-08-30_at_11.54.31_AM.png\" alt=\"Screen_Shot_2021-08-30_at_11.54.31_AM.png\" \/><br \/>\nfor step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\" target=\"_blank\" rel=\"noopener noreferrer\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\" target=\"_blank\" rel=\"noopener noreferrer\">How to create shipments in bulk?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Please note:<\/span><\/p>\n<ol>\n<li>Order details will be sent from OneShip to DHL. Once the DHL system has created an order, the delivery status will be updated to &#8220;Created.&#8221; You can now print out the label and wait for DHL to pick up the parcel.<\/li>\n<li><span class=\"wysiwyg-color-red\">Same-day pickup please execute the shipments before 2 p.m.<\/span><\/li>\n<li>Parcel size is a reference for DHL to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after DHL measures the actual weight in their distribution center.<\/li>\n<\/ol>\n<h3>Step 2: Print out waybill and label parcel<\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<h2 id=\"h_01FHSY1ABXC01ZSZ2EAPYF2ANY\"><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4407863306511\/mceclip0.png\" alt=\"mceclip0.png\" \/><\/h2>\n<p>for step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\" target=\"_blank\" rel=\"noopener noreferrer\">How to print a single label?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\" target=\"_blank\" rel=\"noopener noreferrer\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note: To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3>Step 3: DHL Driver Pickup<\/h3>\n<p>A driver will come on the reserved date to pick up parcels and will contact you via phone or you can bring parcel to delivery hub.<\/p>\n<h2 id=\"h_01FED8EZM8G13QQ3M62S8E8KCY\"><strong>Prohibited Items<\/strong><\/h2>\n<p>Please refer to DHL\u00a0<a href=\"https:\/\/www.dhl.com\/vn-en\/home\/our-divisions\/ecommerce\/shipping\/helpful-information.html\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Official Document<\/span><\/a>\u00a0for the list of prohibited items.<\/p>\n<h2 id=\"h_01EXP0X213Z33K8YNFGMWK4XAG\"><strong>Other shipment and returning notes<\/strong><\/h2>\n<div id=\"1632277118.001700\" class=\"c-virtual_list__item\">\n<div class=\"c-message_kit__background p-message_pane_message__message c-message_kit__message\">\n<div class=\"c-message_kit__hover\">\n<div class=\"c-message_kit__actions c-message_kit__actions--above\">\n<div class=\"c-message_kit__gutter\">\n<div class=\"c-message_kit__gutter__right\">\n<div class=\"c-message_kit__blocks c-message_kit__blocks--rich_text\">\n<div class=\"c-message__message_blocks c-message__message_blocks--rich_text\">\n<div class=\"p-block_kit_renderer\">\n<div class=\"p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\">\n<div class=\"p-rich_text_block\">\n<h3 class=\"p-rich_text_section\">For Customer Enquiries related to tracking and rescheduling:<\/h3>\n<p class=\"p-rich_text_section\"><span class=\"wysiwyg-color-blue\">Send email via this website:\u00a0<a href=\"https:\/\/www.dhl.com\/vn-en\/home\/our-divisions\/ecommerce\/customer-service\/contact-ecommerce-consumer-domestic.html\" target=\"_self\" rel=\"noopener\">LINK<\/a><\/span><\/p>\n<p class=\"p-rich_text_section\"><span class=\"wysiwyg-color-blue\"><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/cskh@ghtk.vn\" target=\"_self\" rel=\"noopener\">1900<\/a>\u00a065 50<\/span><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"1632277126.001900\" class=\"c-virtual_list__item\">\n<div class=\"c-message_kit__background p-message_pane_message__message c-message_kit__message\">\n<div class=\"c-message_kit__hover\">\n<div class=\"c-message_kit__actions c-message_kit__actions--above\">\n<div class=\"p-autoclog__hook\">\n<div class=\"c-message_kit__gutter\">\n<div class=\"c-message_kit__gutter__right\">\n<div class=\"c-message_kit__blocks c-message_kit__blocks--rich_text\">\n<div class=\"c-message__message_blocks c-message__message_blocks--rich_text\">\n<div class=\"p-block_kit_renderer\">\n<div class=\"p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\">\n<div class=\"p-rich_text_block\">\n<h3 class=\"p-rich_text_section\">For Shipping Issues related to order creation or management, and pickup management:<\/h3>\n<div class=\"p-rich_text_section\">\n<p class=\"p-rich_text_section\"><span class=\"wysiwyg-color-blue\">Send email via this website:\u00a0<a href=\"https:\/\/www.dhl.com\/vn-en\/home\/our-divisions\/ecommerce\/customer-service\/contact-ecommerce-consumer-domestic.html\" target=\"_self\" rel=\"noopener\">LINK<\/a><\/span><\/p>\n<p class=\"p-rich_text_section\"><span class=\"wysiwyg-color-blue\"><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/cskh@ghtk.vn\" target=\"_self\" rel=\"noopener\">1900<\/a> 65 50<\/span><\/p>\n<\/div>\n<div class=\"p-rich_text_section\"><span class=\"wysiwyg-color-red\">Note: After 3 failed delivery attempts, a parcel will be returned back to the shipper. A delivery fee will be charged to the shipper as 50% delivery fee.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"[Vietnam] DHL eCommerce &#8211; User Guide\" data-description=\"Merchants in Vietnam are now able to execute shipment with DHL logistic service without application or activation process. DHL is currently only available for domestic deliveries within Vietnam. This means that both your pickup address and your customer&#039;s delivery address must be in Vietnam.\r\n\r\nThis article covers the below:\r\n\r\n \tService introduction\" data-link=\"https:\/\/oneship.io\/my\/en\/vietnam-dhl-ecommerce-user-guide\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fvietnam-dhl-ecommerce-user-guide%2F&amp;t=%5BVietnam%5D%20DHL%20eCommerce%20%26%238211%3B%20User%20Guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=%5BVietnam%5D%20DHL%20eCommerce%20%E2%80%93%20User%20Guide&amp;url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fvietnam-dhl-ecommerce-user-guide%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fvietnam-dhl-ecommerce-user-guide%2F&amp;description=Merchants%20in%20Vietnam%20are%20now%20able%20to%20execute%20shipment%20with%20DHL%20logistic%20service%20without%20application%20or%20activation%20process.%20DHL%20is%20currently%20only%20available%20for%20domestic%20deliveries%20within%20Vietnam.%20This%20means%20that%20both%20your%20pickup%20address%20and%20your%20customer%26%2339%3Bs%20delivery%20address%20must%20be%20in%20Vietnam.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service%20introduction&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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