{"id":1993,"date":"2023-06-07T15:01:27","date_gmt":"2023-06-07T07:01:27","guid":{"rendered":"https:\/\/notionx.com\/?p=1993"},"modified":"2023-06-13T15:21:43","modified_gmt":"2023-06-13T07:21:43","slug":"vietnam-jt-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/my\/en\/vietnam-jt-user-guide\/","title":{"rendered":"[Vietnam] J&#038;T &#8211; User Guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants in Vietnam are now able to execute shipment with J&amp;T logistic service without application or activation process. J&amp;T is currently only available for domestic deliveries within Vietnam. This means that both your pickup address and your customer&#8217;s delivery address must be in Vietnam.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4702186925455--Vietnam-GHN-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Service introduction<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4702186925455--Vietnam-GHN-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Shipment process<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4702186925455--Vietnam-GHN-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Prohibited items<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4702186925455--Vietnam-GHN-User-Guide#h_01FHSY1M8C0ZC4YRE7KEQTV4W4\" target=\"_self\" rel=\"noopener\">Other shipment and returning notes\u00a0<\/a><\/li>\n<\/ul>\n<h2 id=\"h_01F2GSWR9HGEGH1HBA0PX6Y5JN\"><strong>Service introduction<\/strong><\/h2>\n<table border=\"1\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\"><strong>Parcel dimension restrictions<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery time<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Storage fee<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>COD fee<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Declaration fee<\/strong><\/td>\n<\/tr>\n<tr>\n<td>Max weight 70kg<\/p>\n<p>L+W+H\u00a0\u2266\u00a0180cm, maximum one-way dimension is 140cm<\/td>\n<td>Parcel will be delivered to customers in 1-7 days, starts from the day after J&amp;T driver picks up parcels, delivery date will be adjusted if fall on non-working dates.<\/p>\n<p>If parcel is failed delivery, it will be returned to sender up to 15 days, start from the date of status \u201cReturn\u201d.<\/td>\n<td>\u2264 3kg and &gt; 7 days : 1,700 VND\/ parcel\/ day<\/p>\n<p>&gt; 3kg and &gt; 5 days : 3,400 VND\/ parcel\/ day<\/td>\n<td>0.5% COD amount<\/td>\n<td>Under 3.000.000 VND &#8211; Free<\/p>\n<p>Equal or over 3.000.000 VND &#8211; 1%<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<ul>\n<li>COD verify: Monday and Thursday in week<\/li>\n<li>Money transfer: Tuesday and Friday in week<\/li>\n<li>Maximum COD amount 30.000.000 VND<\/li>\n<li>Maximum insurance amount 30.000.000 VND<\/li>\n<li>Packaging guidelines please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/1JN66OlyXROoG0zpbPwMxkwUQbvbvQlGb5bn1XPUG0ps\/edit#\" target=\"_blank\" rel=\"noopener noreferrer\">J&amp;T Official Document<\/a><\/li>\n<li>Provisions on indemnification please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/1U2yY96nFyQfyLHgZ0Y6z5DRl7r1KyBuKkR5XV3H_g8c\/edit#\" target=\"_blank\" rel=\"noopener noreferrer\">J&amp;T Official Document<\/a><\/li>\n<\/ul>\n<p><span class=\"wysiwyg-color-red\">Note: Recipient may reject the parcel if there is any signal of damage. In case, the recipient decides to receive the parcel with a signal of damage. The delivery note signed by the sender &amp; recipient is required for initiated complaints in the future (if any).<\/span><\/p>\n<h2 id=\"h_01FE0XMQWVKMMT9YCTWNRSWS8B\"><strong>Shipment process<\/strong><\/h2>\n<h3>Step 1: Create shipments<\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405758202639\/Screen_Shot_2021-08-30_at_11.54.31_AM.png\" alt=\"Screen_Shot_2021-08-30_at_11.54.31_AM.png\" \/><br \/>\nfor step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\" target=\"_blank\" rel=\"noopener noreferrer\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\" target=\"_blank\" rel=\"noopener noreferrer\">How to create shipments in bulk?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Please note:<\/span><\/p>\n<ul>\n<li><span class=\"wysiwyg-color-red\">Pickup cut off time: 16:00.<\/span>\u00a0For orders created before 16:00, J&amp;T will pick up the parcel before 18:00 on the same day. For orders created after J&amp;T or on holidays, J&amp;T shall be deemed parcel of the next business day.<\/li>\n<li>Working date time: 8:00 \u2013 18:00 from Monday to Sunday (except holidays and Tet holidays in accordance with the regulations of the State of Vietnam).<\/li>\n<li>The delivery fee will be charged based on parcel weight after J&amp;T measures the actual weight in their distribution center. Converted weight according to the formula:\n<ul>\n<li><em>Conversed weight (kg) = Length(cm) x Width(cm) x Hight(cm) \/ 5000<\/em><\/li>\n<\/ul>\n<\/li>\n<li>Min weight: 1kg. If the parcel weight is less than 1kg, the parcel weight will be charged as 1kg.In case the Charging volume is odd in kilogram, that odd kilogram (hereinafter temporarily referred to as &#8220;X&#8221;) shall be rounded up as follows:\n<ul>\n<li>\u201c<em>X\u201d kg &lt;0.5: shall be rounded to 0.5 kg,\u201dX\u201d kg&gt; 0.5 kg: shall be rounded to 1 kg.<\/em><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h3>Step 2: Print out waybill and label parcel<\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<h2 id=\"h_01FHSY1ABXC01ZSZ2EAPYF2ANY\"><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4407786619151\/mceclip2.png\" alt=\"mceclip2.png\" \/><\/h2>\n<p>for step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\" target=\"_blank\" rel=\"noopener noreferrer\">How to print a single label?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\" target=\"_blank\" rel=\"noopener noreferrer\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note:\u00a0<\/span><span class=\"wysiwyg-color-red\">To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3>Step 3: J&amp;T carrier pickup<\/h3>\n<p>Carrier will reach you via phone and pickup at sender\u2019s address, or the parcel can be drop-off at J&amp;T\u2019s Hub.<\/p>\n<h2 id=\"h_01FED8EZM8G13QQ3M62S8E8KCY\"><strong>Prohibited Items<\/strong><\/h2>\n<p>Please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/16YzhmygN4Fzu5KxLPYU7b_szVXk0XWJmctbb01DNouU\/edit#\" target=\"_blank\" rel=\"noopener noreferrer\">J&amp;T Official Document<\/a>\u00a0for the list of prohibited items.<\/p>\n<h2 id=\"h_01EXP0X213Z33K8YNFGMWK4XAG\"><strong>Other shipment and returning notes<\/strong><\/h2>\n<div id=\"1632277126.001900\" class=\"c-virtual_list__item\">\n<div class=\"c-message_kit__background p-message_pane_message__message c-message_kit__message\">\n<div class=\"c-message_kit__hover\">\n<div class=\"c-message_kit__actions c-message_kit__actions--above\">\n<div class=\"p-autoclog__hook\">\n<div class=\"c-message_kit__gutter\">\n<div class=\"c-message_kit__gutter__right\">\n<div class=\"c-message_kit__blocks c-message_kit__blocks--rich_text\">\n<div class=\"c-message__message_blocks c-message__message_blocks--rich_text\">\n<div class=\"p-block_kit_renderer\">\n<div class=\"p-block_kit_renderer__block_wrapper p-block_kit_renderer__block_wrapper--first\">\n<div class=\"p-rich_text_block\">\n<div class=\"p-rich_text_section\">\n<p><strong>Cycle payment for delivered parcel<\/strong><\/p>\n<p>There are 2 cycle payments will be sent out to the merchant:<\/p>\n<p>1. Completed orders from Wednesday to Thursday of W-1<\/p>\n<p>Billing: Monday of W0<\/p>\n<p>Payment: Tuesday of W0<\/p>\n<p>2. Completed orders from Friday (W-1) to Tuesday (W0)<\/p>\n<p>Billing: Thursday of W0.<\/p>\n<p>Payment: Friday of W0.<\/p>\n<p>Notes: Remarks:<\/p>\n<p>Billing will be sent via email.<\/p>\n<p>Payment will be sent to a registered bank account.<\/p>\n<h3>J&amp;T Customer Service Contact Info:<\/h3>\n<p>Customer service phone number (Hotline):\u00a0<a class=\"c-link\" target=\"_blank\" rel=\"noopener noreferrer\">19001088<\/a><\/p>\n<p>Customer service email:\u00a0<a class=\"c-link\" href=\"mailto:hq.salessupport@jtexpress.vn\" target=\"_blank\" rel=\"noopener noreferrer\">hq.salessupport@jtexpress.vn<\/a><\/p>\n<\/div>\n<div class=\"p-rich_text_section\"><\/div>\n<div class=\"p-rich_text_section\"><span class=\"wysiwyg-color-red\">Note: After 3 failed delivery attempts, a parcel will be returned back to the sender. A delivery fee will be charged to the sender as 50% delivery fee.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"[Vietnam] J&#038;T &#8211; User Guide\" data-description=\"Merchants in Vietnam are now able to execute shipment with J&amp;T logistic service without application or activation process. J&amp;T is currently only available for domestic deliveries within Vietnam. This means that both your pickup address and your customer&#039;s delivery address must be in Vietnam.\r\n\r\nThis article covers the below:\r\n\r\n \tService introduction\" data-link=\"https:\/\/oneship.io\/my\/en\/vietnam-jt-user-guide\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fvietnam-jt-user-guide%2F&amp;t=%5BVietnam%5D%20J%26%23038%3BT%20%26%238211%3B%20User%20Guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=%5BVietnam%5D%20J%26T%20%E2%80%93%20User%20Guide&amp;url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fvietnam-jt-user-guide%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fvietnam-jt-user-guide%2F&amp;description=Merchants%20in%20Vietnam%20are%20now%20able%20to%20execute%20shipment%20with%20J%26amp%3BT%20logistic%20service%20without%20application%20or%20activation%20process.%20J%26amp%3BT%20is%20currently%20only%20available%20for%20domestic%20deliveries%20within%20Vietnam.%20This%20means%20that%20both%20your%20pickup%20address%20and%20your%20customer%26%2339%3Bs%20delivery%20address%20must%20be%20in%20Vietnam.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service%20introduction&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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