{"id":1985,"date":"2023-06-07T14:56:10","date_gmt":"2023-06-07T06:56:10","guid":{"rendered":"https:\/\/notionx.com\/?p=1985"},"modified":"2023-06-13T15:21:38","modified_gmt":"2023-06-13T07:21:38","slug":"malaysia-ninjavan-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/my\/en\/malaysia-ninjavan-user-guide\/","title":{"rendered":"[Malaysia] Ninjavan &#8211; User Guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants in Malaysia are now able to execute shipment with Ninja Van&#8217;s logistic service without application or activation process. Ninja Van is currently available for both domestic and cross-border to Singapore deliveries.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403485369359--Malaysia-Ninjavan-User-Guide#h_01EXDTNF4F5A2KR46WEST6S3FX\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Service introduction\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403485369359--Malaysia-Ninjavan-User-Guide#h_01FE0XMQWVKMMT9YCTWNRSWS8B\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Shipment process\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403485369359--Malaysia-Ninjavan-User-Guide#h_01EXDTNXGTZEBRFMT2YVCYTJPN\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Prohibited items\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403485369359--Malaysia-Ninjavan-User-Guide#h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Other shipment and returning notes\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403485369359--Malaysia-Ninjavan-User-Guide#h_01FPSHH47BN1EVGZVFMYP65SH4\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">MYR logistics options pricing &amp; details\u00a0<\/span><\/a><\/li>\n<\/ul>\n<h2 id=\"h_01EXDTNF4F5A2KR46WEST6S3FX\">Service introduction<\/h2>\n<table border=\"1\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\"><strong>Parcel dimension restrictions<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery time<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery coverage<\/strong><\/td>\n<\/tr>\n<tr>\n<td>L+W+H \u2266 300 cm<\/p>\n<p>Max weight 30 kg<\/td>\n<td>Parcel will be delivered to customers in 3 days, starts from the day after Ninja Van driver picks up parcels, delivery date will be adjusted if fall on non-working dates.ex: parcel been picked up on 2\/10, will be delivered to customer within 2\/11\u20132\/13<\/td>\n<td>Subject to Ninja Van official announcement (note)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>For packaging guidelines and regulations please refer to the\u00a0<span class=\"wysiwyg-underline wysiwyg-color-blue\"><a href=\"https:\/\/sites.google.com\/ninjavan.co\/shipperresourcesmy\/packaging-instructions?authuser=0\" target=\"_blank\" rel=\"noopener noreferrer\">Ninja Van Official Document.<\/a><\/span><\/p>\n<p>Parcels must be packaged according to Ninja Van&#8217;s packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and\/or repackaging by Ninja Van at the shipper&#8217;s cost.<\/p>\n<p>Ninja Van reserves the right to reject and\/or decline to deliver any parcel that is not appropriately packaged or labelled.<\/p>\n<p><span class=\"wysiwyg-color-red\">Note: The domestic delivery lead time as followed:<\/span><\/p>\n<p><span class=\"wysiwyg-color-red\">Klang Valley 1-3 Days<\/span><br \/>\n<span class=\"wysiwyg-color-red\">Outstation 3-5 Days<\/span><br \/>\n<span class=\"wysiwyg-color-red\">East Malaysia 3-7 Days<\/span><\/p>\n<h2 id=\"h_01FE0XMQWVKMMT9YCTWNRSWS8B\"><strong>Shipment process<\/strong><\/h2>\n<h3>Step 1: Create shipments<\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405758202639\/Screen_Shot_2021-08-30_at_11.54.31_AM.png\" alt=\"Screen_Shot_2021-08-30_at_11.54.31_AM.png\" \/><br \/>\nfor step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\" target=\"_blank\" rel=\"noopener noreferrer\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\" target=\"_blank\" rel=\"noopener noreferrer\">How to create shipments in bulk?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Please note:<\/span><\/p>\n<ol>\n<li>Order details will be sent from OneShip to Ninja Van. Once the Ninja Van system has created an order, the delivery status will be updated to &#8220;Created.&#8221; You can now print out the label and wait for Ninja Van to pick up the parcel.<\/li>\n<li><span class=\"wysiwyg-color-red\">Same-day pickup is not currently supported.<\/span><\/li>\n<li>Parcel size is a reference for Ninja Van to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Ninja Van measures the actual weight in their distribution center.<\/li>\n<li>For drop-off option, please refer to the\u00a0<a href=\"https:\/\/www.ninjavan.co\/en-my\/ninja-points\" target=\"_blank\" rel=\"noopener noreferrer\">Ninjavan drop-off location.<\/a><\/li>\n<li><span class=\"wysiwyg-color-red\">For parcel delivers to Singapore, the product price must be in SGD currency.\u00a0<\/span><\/li>\n<\/ol>\n<h3>Step 2: Print out waybill and label parcel<\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405764895119\/Screen_Shot_2021-08-30_at_12.01.19_PM.png\" alt=\"Screen_Shot_2021-08-30_at_12.01.19_PM.png\" \/><\/p>\n<p>for step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\" target=\"_blank\" rel=\"noopener noreferrer\">How to print a single label?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\" target=\"_blank\" rel=\"noopener noreferrer\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note:\u00a0To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3>Step 3: Ninja Van Driver Pickup<\/h3>\n<p>A driver will come on the reserved date to pick up parcels and will contact you via phone.<\/p>\n<h2 id=\"h_01EXDTNXGTZEBRFMT2YVCYTJPN\"><strong>Prohibited items<\/strong><\/h2>\n<p>Please refer to\u00a0<a href=\"https:\/\/sites.google.com\/ninjavan.co\/shipperresourcesmy\/packaging-instructions?authuser=0\" target=\"_blank\" rel=\"noopener noreferrer\">Ninjavan Packaging Guidelines.<\/a><\/p>\n<h2 id=\"h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\"><strong>Other shipment and returning notes<\/strong><\/h2>\n<h3>Ninja Van Customer Service Contact Info:<\/h3>\n<p>Customer service web page:\u00a0<a href=\"https:\/\/www.ninjavan.co\/en-my\/contact-us\" target=\"_self\" rel=\"noopener\">https:\/\/www.ninjavan.co\/en-my\/contact-us<\/a><\/p>\n<p>Customer service phone number:\u00a0<a class=\"styles__StyledLink-tvijz9-3 gSLODB\" target=\"_blank\" rel=\"noopener noreferrer\">+60 111 722 5600<\/a><\/p>\n<p>Customer service email:\u00a0<a class=\"styles__StyledLink-tvijz9-3 gSLODB\" href=\"mailto:support_my@ninjavan.co\" target=\"_blank\" rel=\"noopener noreferrer\">support_my@ninjavan.co<\/a><\/p>\n<h3>Shipment note:<\/h3>\n<p>If your parcel is damaged, missing, or in other extreme cases while being delivered by Ninja Van, Ninja Van will send a notification mail to sender for further action. If you have other question please contact OneShip for assistance.<\/p>\n<h3>Returning note:<\/h3>\n<p>If parcel been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with no extra charge.<\/p>\n<h2 id=\"h_01FPSHH47BN1EVGZVFMYP65SH4\"><strong>MYR logistics options pricing &amp; details<\/strong><\/h2>\n<p>&#8211; For promotion and price list, please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/e\/2PACX-1vRYCNPc1mo_pZKgUGLqaZDTSWuiNBjLKW0rjgvuomHSoZlvLvZgTzWxCfMm7u5Oub6S2o8rHuTpDTMK\/pub\" target=\"_blank\" rel=\"noopener noreferrer\">Ninjavan Rate Card<\/a><\/p>\n<p>&#8211; COD remittance date is vary from courier to courier, generally by 3rd week of the month.<\/p>\n<p>&#8211; Items with value greater than SGD400 per consignment\u00a0<strong>and\/or equal or more than 5 parcels to the same consignee at the same day<\/strong>\u00a0are dutiable and will be subject to additional permit fees.<\/p>\n<p>Please note:<\/p>\n<ul>\n<li>Net prices are 6% SST included.<\/li>\n<li>OneShip reserves the right to amend this price list at any time without prior notice.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"[Malaysia] Ninjavan &#8211; User Guide\" data-description=\"Merchants in Malaysia are now able to execute shipment with Ninja Van&#039;s logistic service without application or activation process. Ninja Van is currently available for both domestic and cross-border to Singapore deliveries.\r\n\r\nThis article covers the below:\r\n\r\n \tService introduction\u00a0\r\n \tShipment process\u00a0\r\n \tProhibited items\u00a0\" data-link=\"https:\/\/oneship.io\/my\/en\/malaysia-ninjavan-user-guide\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-ninjavan-user-guide%2F&amp;t=%5BMalaysia%5D%20Ninjavan%20%26%238211%3B%20User%20Guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=%5BMalaysia%5D%20Ninjavan%20%E2%80%93%20User%20Guide&amp;url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-ninjavan-user-guide%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-ninjavan-user-guide%2F&amp;description=Merchants%20in%20Malaysia%20are%20now%20able%20to%20execute%20shipment%20with%20Ninja%20Van%26%2339%3Bs%20logistic%20service%20without%20application%20or%20activation%20process.%20Ninja%20Van%20is%20currently%20available%20for%20both%20domestic%20and%20cross-border%20to%20Singapore%20deliveries.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service%20introduction%C2%A0%0D%0A%20%09Shipment%20process%C2%A0%0D%0A%20%09Prohibited%20items%C2%A0&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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