{"id":1983,"date":"2023-06-07T14:55:11","date_gmt":"2023-06-07T06:55:11","guid":{"rendered":"https:\/\/notionx.com\/?p=1983"},"modified":"2023-06-13T15:21:01","modified_gmt":"2023-06-13T07:21:01","slug":"malaysia-poslaju-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/my\/en\/malaysia-poslaju-user-guide\/","title":{"rendered":"[Malaysia] PosLaju &#8211; User Guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants in Malaysia are now able to execute shipment with PosLaju&#8217;s logistic service without application or activation process. PosLaju is currently only available for domestic deliveries within Malaysia. This means that both your pickup address and your customer&#8217;s delivery address must be in Malaysia.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493376911--Malaysia-PosLaju-User-Guide#h_01EXDTNF4F5A2KR46WEST6S3FX\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Service introduction\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493376911--Malaysia-PosLaju-User-Guide#h_01FE0XMQWVKMMT9YCTWNRSWS8B\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Shipment process\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493376911--Malaysia-PosLaju-User-Guide#h_01EXDTNXGTZEBRFMT2YVCYTJPN\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Prohibited items\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493376911--Malaysia-PosLaju-User-Guide#h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Other shipment and returning notes\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493376911--Malaysia-PosLaju-User-Guide#h_01FPSHB96J6VQHGDY314FPBWS2\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">MYR logistics options pricing &amp; details\u00a0<\/span><\/a><\/li>\n<\/ul>\n<h2 id=\"h_01EXDTNF4F5A2KR46WEST6S3FX\"><strong>Service introduction<\/strong><\/h2>\n<table border=\"1\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\"><strong>Parcel dimension restrictions<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery time<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery coverage<\/strong><\/td>\n<\/tr>\n<tr>\n<td>L+W+H \u2266 150 cm<\/p>\n<p>Max weight 30 kg<\/td>\n<td>Parcel will be delivered to customers in 7 days, starts from the day after PosLaju driver picks up parcels, delivery date will be adjusted if fall on non-working dates.ex: parcel been picked up on 2\/10, will be delivered to customer within 2\/11\u20132\/13<\/td>\n<td>Subject to PosLaju official announcement (note)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Items that are not appropriately packaged or labelled will be subject to relabelling and\/or repackaging by PosLaju at the shipper&#8217;s cost.<\/p>\n<p>PosLaju reserves the right to reject and\/or decline to deliver any parcel that is not appropriately packaged or labelled.<\/p>\n<p><span class=\"wysiwyg-color-red\">Note: The domestic delivery lead time as followed:<\/span><\/p>\n<p><span class=\"wysiwyg-color-red\">Klang Valley 1-3 Days<\/span><br \/>\n<span class=\"wysiwyg-color-red\">Outstation 3-5 Days<\/span><br \/>\n<span class=\"wysiwyg-color-red\">East Malaysia 3-7 Days<\/span><\/p>\n<h2 id=\"h_01FE0XMQWVKMMT9YCTWNRSWS8B\"><strong>Shipment process<\/strong><\/h2>\n<h3>Step 1: Create shipments<\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405758202639\/Screen_Shot_2021-08-30_at_11.54.31_AM.png\" alt=\"Screen_Shot_2021-08-30_at_11.54.31_AM.png\" \/><br \/>\nfor step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\" target=\"_blank\" rel=\"noopener noreferrer\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\" target=\"_blank\" rel=\"noopener noreferrer\">How to create shipments in bulk?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Please note:<\/span><\/p>\n<ol>\n<li><strong>PosLaju do not support Cash on Delivery (COD) service.<\/strong><\/li>\n<li>Order details will be sent from OneShip to PosLaju. Once the PosLaju system has created an order, the delivery status will be updated to &#8220;Created.&#8221; You can now print out the label and wait for PosLaju to pick up the parcel.<\/li>\n<li>PosLaju does not allow shipment cancellation on OneShip admin panel. Once the parcels couldn&#8217;t be picked-up, the order will be cancelled in PosLaju system and automatically reflected back to OneShip. Prepaid credits will be refunded upon the cancellation.<\/li>\n<li><strong>Same-day pickup is not currently supported.<\/strong><\/li>\n<li>Parcel size is a reference for PosLaju to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after PosLaju measures the actual weight in their distribution center.<\/li>\n<li>For drop-off option, please refer to the\u00a0<a href=\"https:\/\/www.pos.com.my\/pos-outlet-finder\" target=\"_blank\" rel=\"noopener noreferrer\">Poslaju drop-off location.<\/a><\/li>\n<\/ol>\n<h3>Step 2: Print out waybill and label parcel<\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405764895119\/Screen_Shot_2021-08-30_at_12.01.19_PM.png\" alt=\"Screen_Shot_2021-08-30_at_12.01.19_PM.png\" \/><\/p>\n<p>for step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\" target=\"_blank\" rel=\"noopener noreferrer\">How to print a single label?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\" target=\"_blank\" rel=\"noopener noreferrer\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note: To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3>Step 3: PosLaju Driver Pickup<\/h3>\n<p>A driver will come on the reserved date to pick up parcels and will contact you via phone.<\/p>\n<h2 id=\"h_01EXDTNXGTZEBRFMT2YVCYTJPN\"><strong>Prohibited items<\/strong><\/h2>\n<ul>\n<li>Credit cards or ATM cards<\/li>\n<li>Human or animal remains<\/li>\n<li>Religious artifacts<\/li>\n<li>Firearms or swords<\/li>\n<li>Living things<\/li>\n<li>Poisonous or toxic substances<\/li>\n<li>Examination certificates, passports, and insurance documents that cannot be reproduced<\/li>\n<li>Written drafts, original films, tapes, and film material that cannot be reproduced<\/li>\n<li>Flammable, ignitable, or volatile items such as fireworks, kerosene, gas canisters or paint thinner<\/li>\n<li>Cash, cheques, bills, stocks and other marketable securities<\/li>\n<li>Perishable items such as vegetables, fruits etc.<\/li>\n<\/ul>\n<p>For the latest list of prohibited items see:\u00a0<span class=\"wysiwyg-underline\"><span class=\"wysiwyg-color-blue\"><a href=\"https:\/\/www.pos.com.my\/journal\/dangerous-goods-prohibited-items-141.html\" target=\"_blank\" rel=\"noopener noreferrer\">PosLaju Official Document<\/a><\/span><\/span><\/p>\n<h2 id=\"h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\"><strong>Other shipment and returning notes<\/strong><\/h2>\n<h3>Poslaju customer service contact info:<\/h3>\n<p>Customer service online chat bot:\u00a0<a href=\"https:\/\/www.pos.com.my\/contact-us\/#AskPos\" target=\"_blank\" rel=\"noopener noreferrer\">\u00a0AskPos<\/a><\/p>\n<p>Customer service email: cxcorp@pos.com.my<\/p>\n<p>Shipment note:<\/p>\n<p>In extreme cases where a parcel is damaged, missing, or similar, PosLaju will send a notification to the sender regarding further action. If you have other question please contact OneShip for assistance.<\/p>\n<h3>Returned parcels note:<\/h3>\n<p>If PosLaju has made three unsuccessful attempts to deliver a parcel, it will be returned to the sender.<\/p>\n<h2 id=\"h_01FPSHB96J6VQHGDY314FPBWS2\"><strong>MYR logistics options pricing &amp; details<\/strong><\/h2>\n<p>For promotion and price list, please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/e\/2PACX-1vQwdR7_zvPDntfuQl34ERI0qNta8GnJTe_CYisMZvkCW5hbOA_jhV3Px0kHPIgtXe_a7gVkkP0HVOW8\/pub\" target=\"_blank\" rel=\"noopener noreferrer\">Poslaju Rate Card<\/a><\/p>\n<p>Please note:<\/p>\n<ul>\n<li><span class=\"wysiwyg-color-red\">All Poslaju shipments executed by OneShip can enjoy RM 5 promotion until 30th June 2022.<\/span><\/li>\n<li>Net prices are 6% SST included.<\/li>\n<li>OneShip reserves the right to amend this price list at any time without prior notice.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"[Malaysia] PosLaju &#8211; User Guide\" data-description=\"Merchants in Malaysia are now able to execute shipment with PosLaju&#039;s logistic service without application or activation process. PosLaju is currently only available for domestic deliveries within Malaysia. This means that both your pickup address and your customer&#039;s delivery address must be in Malaysia.\r\n\r\nThis article covers the below:\r\n\r\n \tService introduction\u00a0\" data-link=\"https:\/\/oneship.io\/my\/en\/malaysia-poslaju-user-guide\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-poslaju-user-guide%2F&amp;t=%5BMalaysia%5D%20PosLaju%20%26%238211%3B%20User%20Guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=%5BMalaysia%5D%20PosLaju%20%E2%80%93%20User%20Guide&amp;url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-poslaju-user-guide%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-poslaju-user-guide%2F&amp;description=Merchants%20in%20Malaysia%20are%20now%20able%20to%20execute%20shipment%20with%20PosLaju%26%2339%3Bs%20logistic%20service%20without%20application%20or%20activation%20process.%20PosLaju%20is%20currently%20only%20available%20for%20domestic%20deliveries%20within%20Malaysia.%20This%20means%20that%20both%20your%20pickup%20address%20and%20your%20customer%26%2339%3Bs%20delivery%20address%20must%20be%20in%20Malaysia.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service%20introduction%C2%A0&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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