{"id":1978,"date":"2023-06-07T14:53:03","date_gmt":"2023-06-07T06:53:03","guid":{"rendered":"https:\/\/notionx.com\/?p=1978"},"modified":"2023-06-13T15:18:12","modified_gmt":"2023-06-13T07:18:12","slug":"malaysia-best-inc-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/my\/en\/malaysia-best-inc-user-guide\/","title":{"rendered":"[Malaysia] BEST Inc. &#8211; User Guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants in Malaysia are now able to execute shipment with Best Inc.&#8217;s logistic service without application or activation process. Best Inc. is currently only available for domestic deliveries within Malaysia. This means that both your pickup address and your customer&#8217;s delivery address must be in Malaysia.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4407031350287--Malaysia-BEST-Inc-User-Guide#h_01EXDTNF4F5A2KR46WEST6S3FX\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Service introduction\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4407031350287--Malaysia-BEST-Inc-User-Guide#h_01FE0XMQWVKMMT9YCTWNRSWS8B\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Shipment process\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4407031350287--Malaysia-BEST-Inc-User-Guide#h_01FEAKHZ5KWABKDFGN0H75Z3TB\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Prohibited items\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4407031350287--Malaysia-BEST-Inc-User-Guide#h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Other shipment and returning notes\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4407031350287--Malaysia-BEST-Inc-User-Guide#h_01FPSG97RD5MND2PRVV6MAE4NW\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">MYR logistics options pricing &amp; details\u00a0<\/span><\/a><\/li>\n<\/ul>\n<h2 id=\"h_01EXDTNF4F5A2KR46WEST6S3FX\">Service introduction<\/h2>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/5775030093711\" alt=\"__2022-11-01_15.01.21.png\" \/><\/p>\n<p class=\"c22\"><strong><span class=\"c19\">Terms &amp; Conditions<\/span><\/strong><\/p>\n<ol class=\"c38 lst-kix_hwcc6fyvcht5-0 start\" start=\"1\">\n<li class=\"c14 li-bullet-0\"><span class=\"c45\">The sender shall provide a minimum volume of<\/span><span class=\"c18\">\u00a0three<\/span><span class=\"c15\">\u00a0(3) parcels per pick-up per day from.<\/span><\/li>\n<li class=\"c14 li-bullet-0\"><span class=\"c15\">BEST Inc. station shall do the pick up within forty-eight (48) hours upon receipt of notification from the sender.<\/span><\/li>\n<li class=\"c17 li-bullet-0\"><span class=\"c15\">\u00a0For deliver item to be determine in Dimensional weight by using volumetric standards as follow: Length (cm) x Width (cm) x Height (cm)\u00a0\u00f7 6000<\/span><\/li>\n<li class=\"c14 li-bullet-0\"><span class=\"c15\">For land transport, Parcel dimension should not exceed 150 centimeter (cm) Total dimension of Length + Width + Height must be less or equal to 250 cm , actual weight must not exceed 30 kg<\/span><\/li>\n<li class=\"c14 li-bullet-0\"><span class=\"c15\">For Air Transport, Parcel dimension \u00a0Length, Width, Height must not exceed 90 cm, 90 cm, 90 cm , actual weight must not exceed 30 kg<\/span><\/li>\n<li class=\"c21 li-bullet-0\"><span class=\"c15\">Special handling for High-Rise Building -The parcel must weigh less than 30 kg and must be able to enter the elevator physically.In the event the elevator is not functioning, BEST Inc. shall deemed the delivery as \u201cUnable to Deliver\u201d and another delivery attempt will be made on another day.<\/span><\/li>\n<li class=\"c17 li-bullet-0\"><span class=\"c15\">BEST Inc.\u2019s liability for any loss or damage of the Shipment shall be limited to the value of the Shipment as indicated and declared by you on the Consignment Note or RM300 per Shipment, whichever is lower<\/span><\/li>\n<li class=\"c14 li-bullet-0\"><span class=\"c15\">BEST Inc. shall target the following delivery lead time for the Client (for reference only): 1 to 3 days for Central, Northern, and Southern regions of West Malaysia, 2 to 4 days for East Coast region, and 7 to 9 days for East Malaysia.<\/span><\/li>\n<\/ol>\n<h2 id=\"h_01FE0XMQWVKMMT9YCTWNRSWS8B\"><strong>Shipment process<\/strong><\/h2>\n<h3>Step 1: Create shipments<\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405758202639\/Screen_Shot_2021-08-30_at_11.54.31_AM.png\" alt=\"Screen_Shot_2021-08-30_at_11.54.31_AM.png\" \/><br \/>\nfor step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\" target=\"_blank\" rel=\"noopener noreferrer\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\" target=\"_blank\" rel=\"noopener noreferrer\">How to create shipments in bulk?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Please note:<\/span><\/p>\n<ol>\n<li>Order details will be sent from OneShip to Best Inc.. Once the Best Inc. system has created an order, the delivery status will be updated to &#8220;Created.&#8221; You can now print out the label and wait for Best Express to pick up the parcel.<\/li>\n<li><span class=\"wysiwyg-color-red\">Same-day pickup is not currently supported.<\/span><\/li>\n<li><span class=\"wysiwyg-color-red\">The minimum of 10 parcels per pick up is required. If there are less than 10 shipments executed on the same day, the service fee of RM5 shall apply and would be charged to merchants on monthly bills.<\/span><\/li>\n<li><span class=\"wysiwyg-color-red\">The pick up address should not be located more than 15 km from any BEST MY station. If the pick add address is more than 15 km, the additional cost of RM1 per km shall apply and would be charged to merchants on monthly bills.<\/span><\/li>\n<li>Parcel size is a reference for Best Inc. to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Best Inc. measures the actual weight in their distribution center.<\/li>\n<\/ol>\n<h3>Step 2: Print out waybill and label parcel<\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405764895119\/Screen_Shot_2021-08-30_at_12.01.19_PM.png\" alt=\"Screen_Shot_2021-08-30_at_12.01.19_PM.png\" \/><\/p>\n<p>for step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\" target=\"_blank\" rel=\"noopener noreferrer\">How to print a single label?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\" target=\"_blank\" rel=\"noopener noreferrer\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note: To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3>Step 3: Best Inc. Driver Pickup<\/h3>\n<p>A driver will come on the reserved date to pick up parcels and will contact you via phone.<\/p>\n<h2 id=\"h_01FEAKHZ5KWABKDFGN0H75Z3TB\"><strong>Prohibited items<\/strong><\/h2>\n<p>a)\u00a0explosives, firearms or other offensive weapons, flammable or hazardous materials, poisonous or infectious substances, blood or blood products (whether infectious or\u00a0not), dangerous or undesirable goods or all items prohibited by the International Air Transport Association, the International Civil Aviation Organization or any relevant\u00a0government authority or under any applicable law or regulation;<\/p>\n<p>b)\u00a0human or animal bodies or parts of bodies, memorial tablets or any items for use in religious ceremonies;<\/p>\n<p>c)\u00a0live animals;<\/p>\n<p>d)\u00a0credit cards or debit cards;<\/p>\n<p>e)\u00a0currency, or any bearer form negotiable instruments;<\/p>\n<p>f)\u00a0original copies of any record, drawing, document or electronic recording of which duplicates or copies have not been made and kept by you or high-value artworks;<\/p>\n<p>g)\u00a0documents containing a substantial amount of confidential information;<\/p>\n<p>h) any form of gold, silver, jewelry, precious or semi-precious item;<\/p>\n<p>i)\u00a0illegal narcotics or drugs; or<\/p>\n<p>j)\u00a0weapons, ammunition, radioactive, explosive, corrosive, biohazard, inhalation hazard, perishables, poisonous gases or combustible items<\/p>\n<p>Please refer to the\u00a0<span class=\"wysiwyg-underline wysiwyg-color-blue\"><a href=\"https:\/\/www.best-inc.my\/fstatic?type=serviceProhibited\" target=\"_blank\" rel=\"noopener noreferrer\">Best Inc. Official Document<\/a><\/span>\u00a0for further information.<\/p>\n<h2 id=\"h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\"><strong>Other shipment and returning notes<\/strong><\/h2>\n<h3>Best Inc. Customer Service Contact Info:<\/h3>\n<p>Customer service web page:\u00a0<a href=\"https:\/\/www.best-inc.my\/contactus\" target=\"_blank\" rel=\"noopener noreferrer\">https:\/\/www.best-inc.my\/contactus<\/a><\/p>\n<p>Customer service phone number: +60 035 131 2856<\/p>\n<p>Customer service email:\u00a0<a href=\"mailto:cs.my@best-inc.com\">cs.my@best-inc.com<\/a><\/p>\n<h3>Shipment note:<\/h3>\n<p>Best Inc.&#8217;s liability for any loss or damage of the shipment shall be limited to the value of the shipment as indicated and declared by merchants or RM300 per shipment, whichever is lower.<\/p>\n<h3>Returning note:<\/h3>\n<p>If parcel been delivered to customer 3 times but cannot reach them,\u00a0Best Inc. will contact merchants for appropriate action to be taken, such as the return, disposal or re-delivery of the parcel at the merchants cost.<\/p>\n<h2 id=\"h_01FPSG97RD5MND2PRVV6MAE4NW\"><strong>MYR logistics options pricing &amp; details<\/strong><\/h2>\n<p>Please note:<\/p>\n<ul>\n<li>For promotion and price list, please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/e\/2PACX-1vRXfxMbvetW312NXFYZnAEnU-u1AwcpscrGsoH4r_7HfY0ofgOY8sSXqb2RgINgNEguecjS8KsZlw1C\/pub\" target=\"_blank\" rel=\"noopener noreferrer\">Best Inc. Rate Card<\/a><\/li>\n<li>Net prices are 6% SST included.<\/li>\n<li>OneShip reserves the right to amend this price list at any time without prior notice.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"[Malaysia] BEST Inc. &#8211; User Guide\" data-description=\"Merchants in Malaysia are now able to execute shipment with Best Inc.&#039;s logistic service without application or activation process. Best Inc. is currently only available for domestic deliveries within Malaysia. This means that both your pickup address and your customer&#039;s delivery address must be in Malaysia.\r\n\r\nThis article covers the below:\r\n\r\n \tService\" data-link=\"https:\/\/oneship.io\/my\/en\/malaysia-best-inc-user-guide\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-best-inc-user-guide%2F&amp;t=%5BMalaysia%5D%20BEST%20Inc.%20%26%238211%3B%20User%20Guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=%5BMalaysia%5D%20BEST%20Inc.%20%E2%80%93%20User%20Guide&amp;url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-best-inc-user-guide%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-best-inc-user-guide%2F&amp;description=Merchants%20in%20Malaysia%20are%20now%20able%20to%20execute%20shipment%20with%20Best%20Inc.%26%2339%3Bs%20logistic%20service%20without%20application%20or%20activation%20process.%20Best%20Inc.%20is%20currently%20only%20available%20for%20domestic%20deliveries%20within%20Malaysia.%20This%20means%20that%20both%20your%20pickup%20address%20and%20your%20customer%26%2339%3Bs%20delivery%20address%20must%20be%20in%20Malaysia.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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