{"id":1974,"date":"2023-06-07T14:52:00","date_gmt":"2023-06-07T06:52:00","guid":{"rendered":"https:\/\/notionx.com\/?p=1974"},"modified":"2023-06-13T15:17:02","modified_gmt":"2023-06-13T07:17:02","slug":"malaysia-line-clear-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/my\/en\/malaysia-line-clear-user-guide\/","title":{"rendered":"[Malaysia] Line Clear &#8211; User Guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants in Malaysia are now able to execute shipment with Line Clear&#8217;s logistic service without application or activation process. Line Clear is currently available for domestic deliveries within\u00a0\u00a0peninsular Malaysia only.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4788375662607--Malaysia-Line-Clear-User-Guide#h_01EXDTNF4F5A2KR46WEST6S3FX\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Service introduction\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4788375662607--Malaysia-Line-Clear-User-Guide#h_01FE0XMQWVKMMT9YCTWNRSWS8B\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Shipment process\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4788375662607--Malaysia-Line-Clear-User-Guide#h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Other shipment and returning notes\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4788375662607--Malaysia-Line-Clear-User-Guide#h_01FPSHH47BN1EVGZVFMYP65SH4\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">MYR logistics options pricing &amp; details\u00a0<\/span><\/a><\/li>\n<\/ul>\n<h2 id=\"h_01EXDTNF4F5A2KR46WEST6S3FX\"><strong>Service introduction<\/strong><\/h2>\n<p><strong><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4795370632463\/Screen_Shot_2022-05-10_at_4.06.07_PM.png\" alt=\"Screen_Shot_2022-05-10_at_4.06.07_PM.png\" \/><\/strong><\/p>\n<p><strong>Term &amp; Conditions:\u00a0<\/strong><\/p>\n<ol>\n<li>The last order cut off time is 12:00 noon, from Monday to Friday.<\/li>\n<li>All FRESHBOX and FRESHPOLYBOX delivery shall be delivered by 16:00 p.m. on the next day, subject to delivery area and all terms and conditions being fulfilled.<\/li>\n<li>The above rates are only applicable to major cities, towns and within peninsular Malaysia.<\/li>\n<li>Next day delivery only support for major cities, towns and within peninsular Malaysia except island.<\/li>\n<li>Outskirt area with a surcharge within Peninsular Malaysia RM 20.00 per consignment note \/ transaction.<\/li>\n<li>Max weight is based on box quality. Subject to additional surcharge RM20 per box for exceeding 20% of the max weight mentioned above.<\/li>\n<li>Type of box dimension is based on length, width, and height, whichever higher.<\/li>\n<li>Large size, maximum is 70cm x 50cm x 50cm per piece.<\/li>\n<li>Optional Reverse Charge for pick up is made available upon request &amp; charges as per Domestic: Cash Lodge-In Rates per consignment note \/ transaction.<\/li>\n<li>Packaging by yourself, before being placed into our FRESHBOX and FRESHPOLYBOX, must be leak proof. Please refer to our\u00a0<a href=\"https:\/\/youtu.be\/Rfxd2LZKMVo\" target=\"_blank\" rel=\"noopener noreferrer\">HOW TO PACK FROZEN\/FRESH FOOD<\/a>\u00a0video in Youtube.<\/li>\n<li>The PACKAGE TYPE on the waybill must clearly state either FRESHBOX or FRESHPOLYBOX.<\/li>\n<li>There will be a surcharge of minimum RM200.00 per waybill imposed on the Sender for failure to ensure that packaging is leak proof.<\/li>\n<li>Maximum damage claims towards other related parcels caused by leakages are claimable up to RM200.00 per parcel.<\/li>\n<\/ol>\n<p><span class=\"wysiwyg-color-red\"><strong>Postcode below is advisable for not sending FreshBox\/FreshSolidBox parcel as it might be ODA (Out of Delivery Area) area or more than 24 hours delivery time.<\/strong><\/span><\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4795662922255\/Screen_Shot_2022-05-11_at_5.12.57_PM.png\" alt=\"Screen_Shot_2022-05-11_at_5.12.57_PM.png\" \/><\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/svg+xml,%3Csvg%20xmlns%3D%27http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg%27%20width%3D%27716%27%20height%3D%27502%27%20viewBox%3D%270%200%20716%20502%27%3E%3Crect%20width%3D%27716%27%20height%3D%27502%27%20fill-opacity%3D%220%22%2F%3E%3C%2Fsvg%3E\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4795710788239\/Screen_Shot_2022-05-11_at_5.13.07_PM.png\" alt=\"Screen_Shot_2022-05-11_at_5.13.07_PM.png\" width=\"716\" height=\"502\" \/><\/p>\n<p>*We will not be responsible for quality assurance for FreshBox\/FreshSolidBox parcel to above postcode and non-claimable if more than a day of delivery.<\/p>\n<h2 id=\"h_01FE0XMQWVKMMT9YCTWNRSWS8B\"><strong>Shipment process<\/strong><\/h2>\n<h3>Step 1: Create shipments<\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405758202639\/Screen_Shot_2021-08-30_at_11.54.31_AM.png\" alt=\"Screen_Shot_2021-08-30_at_11.54.31_AM.png\" \/><br \/>\nfor step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\" target=\"_blank\" rel=\"noopener noreferrer\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\" target=\"_blank\" rel=\"noopener noreferrer\">How to create shipments in bulk?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note:\u00a0Order details will be sent from OneShip to Line Clear. Once the Line Clear system has created an order, the delivery status will be updated to &#8220;Created.&#8221; You can now print out the label and wait for Line Clear to pick up the parcel.<\/span><\/p>\n<h3>Step 2: Print out waybill and label parcel<\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405764895119\/Screen_Shot_2021-08-30_at_12.01.19_PM.png\" alt=\"Screen_Shot_2021-08-30_at_12.01.19_PM.png\" \/><\/p>\n<p>for step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\" target=\"_blank\" rel=\"noopener noreferrer\">How to print a single label?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\" target=\"_blank\" rel=\"noopener noreferrer\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note:\u00a0To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3>Step 3: Line Clear Driver Pickup<\/h3>\n<p>A driver will come on the reserved date to pick up parcels and will contact you via phone.<\/p>\n<h2 id=\"h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\"><strong>Other shipment and returning notes<\/strong><\/h2>\n<h3>Line Clear Customer Service Contact Info:<\/h3>\n<p>Customer service web page:\u00a0<a href=\"https:\/\/lineclearexpress.com\/contactus\">https:\/\/lineclearexpress.com\/contactus<\/a><\/p>\n<p>Customer service phone number:\u00a0<a>016-501 5050<\/a><\/p>\n<p>Customer service email:\u00a0<a href=\"mailto:%20customersupport@lineclearexpress.com\">customersupport@lineclearexpress.com<\/a><\/p>\n<h2 id=\"h_01FPSHH47BN1EVGZVFMYP65SH4\"><strong>MYR logistics options pricing &amp; details<\/strong><\/h2>\n<p>&#8211; For promotion and price list, please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/1OYqvsQ1sn17jVVkq_qlm6CBEX_hyuW2O6cQr9-KFPKM\/edit#\" target=\"_blank\" rel=\"noopener noreferrer\">Line Clear Rate Card<\/a><\/p>\n<p>&#8211; Net prices are 6% SST included.<\/p>\n<p>&#8211; OneShip reserves the right to amend this price list at any time without prior notice.<\/p>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"[Malaysia] Line Clear &#8211; User Guide\" data-description=\"Merchants in Malaysia are now able to execute shipment with Line Clear&#039;s logistic service without application or activation process. Line Clear is currently available for domestic deliveries within\u00a0\u00a0peninsular Malaysia only.\r\n\r\nThis article covers the below:\r\n\r\n \tService introduction\u00a0\r\n \tShipment process\u00a0\r\n \tOther shipment and returning notes\u00a0\" data-link=\"https:\/\/oneship.io\/my\/en\/malaysia-line-clear-user-guide\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-line-clear-user-guide%2F&amp;t=%5BMalaysia%5D%20Line%20Clear%20%26%238211%3B%20User%20Guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=%5BMalaysia%5D%20Line%20Clear%20%E2%80%93%20User%20Guide&amp;url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-line-clear-user-guide%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fmalaysia-line-clear-user-guide%2F&amp;description=Merchants%20in%20Malaysia%20are%20now%20able%20to%20execute%20shipment%20with%20Line%20Clear%26%2339%3Bs%20logistic%20service%20without%20application%20or%20activation%20process.%20Line%20Clear%20is%20currently%20available%20for%20domestic%20deliveries%20within%C2%A0%C2%A0peninsular%20Malaysia%20only.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service%20introduction%C2%A0%0D%0A%20%09Shipment%20process%C2%A0%0D%0A%20%09Other%20shipment%20and%20returning%20notes%C2%A0&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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