{"id":1963,"date":"2023-06-07T14:42:54","date_gmt":"2023-06-07T06:42:54","guid":{"rendered":"https:\/\/notionx.com\/?p=1963"},"modified":"2023-06-13T15:14:48","modified_gmt":"2023-06-13T07:14:48","slug":"singapore-janio-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/my\/en\/singapore-janio-user-guide\/","title":{"rendered":"[Singapore] Janio &#8211; User Guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants are now able to execute shipment with Janio&#8217;s logistic service without application or activation process. Janio is currently available for both domestic deliveries within Singapore and cross-border parcels to Indonesia, Malaysia, Philippines, Thailand and Vietnam.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493477135--Singapore-Janio-User-Guide#h_01EXDTNF4F5A2KR46WEST6S3FX\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Service introduction\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493477135--Singapore-Janio-User-Guide#h_01GKR6PX1X4JSAFKGNYEGQ37BF\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Basic Liability<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493477135--Singapore-Janio-User-Guide#h_01EXDTNP8V9PJGEKB3S3FXRGQ4\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Shipment process\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493477135--Singapore-Janio-User-Guide#h_01FED8EZM8G13QQ3M62S8E8KCY\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Prohibited items\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493477135--Singapore-Janio-User-Guide#h_01EXP0X213Z33K8YNFGMWK4XAG\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Other shipment and returning notes\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403493477135--Singapore-Janio-User-Guide#h_01FE0XN8REBTJAF9Z9KFT0ANC7\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Logistics options pricing &amp; details<\/span><\/a><\/li>\n<\/ul>\n<h2 id=\"h_01EXDTNF4F5A2KR46WEST6S3FX\"><strong>Service introduction<\/strong><\/h2>\n<table border=\"1\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\"><strong>Parcel dimension restrictions<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery time<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery coverage<\/strong><\/td>\n<\/tr>\n<tr>\n<td>L+W+H \u2266 300 cm<\/p>\n<p>Max weight 30 kg<\/td>\n<td>Parcel will be delivered to customers in 3 days, starts from the day after Janio driver picks up parcels, delivery date will be adjusted if fall on non-working dates.ex: parcel been picked up on 2\/10, will be delivered to customer within 2\/11\u20132\/13<\/td>\n<td>Singapore<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>Cash on delivery: SGD 1 or 3 percent of the value of the parcel (whichever is higher).<\/p>\n<p>For packaging guidelines and regulations please refer to Janio\u2019s guide on<span class=\"wysiwyg-color-blue\"><strong><a href=\"https:\/\/janio.asia\/articles\/packaging-101-how-to-package-products-for-delivery\/\" target=\"_blank\" rel=\"noopener noreferrer\">\u00a0Packing<\/a><\/strong><\/span>\u00a0and\u00a0<strong><span class=\"wysiwyg-color-blue\"><a href=\"https:\/\/janio.asia\/articles\/what-you-need-to-know-about-labelling-for-international-deliveries\/\" target=\"_blank\" rel=\"noopener noreferrer\">Labelling<\/a><\/span>.\u00a0<\/strong>Parcels must be packaged according to Janio&#8217;s packaging guidelines. Items that are not appropriately packaged or labelled as such will be subject to relabelling and\/or repackaging by Janio at the shipper&#8217;s cost.<\/p>\n<p>Janio reserves the right to reject and\/or decline to deliver any parcel that is not appropriately packaged or labelled.<\/p>\n<h2 id=\"h_01GKR6PX1X4JSAFKGNYEGQ37BF\" class=\"p-rich_text_section\"><strong>Basic Liability<\/strong><\/h2>\n<div class=\"p-rich_text_section\">In the event of a lost or damaged shipment, where the courier is at fault, Janio provides compensate a maximum amount of SGD 100 per Parcel or the declared value of the Parcel, whichever is lower.<\/div>\n<div class=\"p-rich_text_section\"><strong>Lost shipment<\/strong><br \/>\nIf your parcel suspect your shipment is lost, please kindly email us at\u00a0<a class=\"c-link\" href=\"mailto:Cs@oneship.io\" target=\"_blank\" rel=\"noopener noreferrer\">Cs@oneship.io<\/a>\u00a0with the tracking reference number, description of content and the delivery address.<\/div>\n<div class=\"p-rich_text_section\"><strong>Damage shipment<\/strong><br \/>\nIf your parcel is damaged, please kindly notify our team at\u00a0<a class=\"c-link\" href=\"mailto:Cs@oneshio.io\" target=\"_blank\" rel=\"noopener noreferrer\">Cs@oneshio.io<\/a>\u00a0<strong>within seven (7) days\u00a0<\/strong>from receiving. Please provide the following supporting documents to expedite the process:<\/div>\n<ol class=\"p-rich_text_list p-rich_text_list__ordered\">\n<li>Image of the physical label<\/li>\n<li>External image of the packaging<\/li>\n<li>Internal image of the packaging<\/li>\n<li>Image of the physical parcel and area of damage<\/li>\n<li>Invoice of shipment with tracking reference number.<\/li>\n<\/ol>\n<div class=\"p-rich_text_section\">If claim is not made within duration or failing to provide above mentioned supporting documents, courier shall have no liability whatsoever and the claim will be considered null and void.<\/div>\n<h2 id=\"h_01FE0XMQWVKMMT9YCTWNRSWS8B\"><strong>Shipment process<\/strong><\/h2>\n<h3>Step 1: Create shipments<\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405758202639\/Screen_Shot_2021-08-30_at_11.54.31_AM.png\" alt=\"Screen_Shot_2021-08-30_at_11.54.31_AM.png\" \/><br \/>\nfor step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\" target=\"_blank\" rel=\"noopener noreferrer\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\" target=\"_blank\" rel=\"noopener noreferrer\">How to create shipments in bulk?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Please note:<\/span><\/p>\n<ol>\n<li>Order details will be sent from OneShip to Janio. Once the Janio system has created an order, the delivery status will be updated to &#8220;Created.&#8221; You can now print out the label and wait for Janio to pick up the parcel.<\/li>\n<li><span class=\"wysiwyg-color-red\">Same-day pickup is not currently supported.<\/span><\/li>\n<li>Parcel size is a reference for Janio to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Janio measures the actual weight in their distribution center.<\/li>\n<\/ol>\n<h3>Step 2: Print out waybill and label parcel<\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405764895119\/Screen_Shot_2021-08-30_at_12.01.19_PM.png\" alt=\"Screen_Shot_2021-08-30_at_12.01.19_PM.png\" \/><\/p>\n<p>for step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\" target=\"_blank\" rel=\"noopener noreferrer\">How to print a single label?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\" target=\"_blank\" rel=\"noopener noreferrer\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note: To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3>Step 3: Janio Driver Pickup<\/h3>\n<p>A driver will come on the reserved date to pick up parcels and will contact you via phone.<\/p>\n<h2 id=\"h_01FED8EZM8G13QQ3M62S8E8KCY\"><strong>Prohibited Items<\/strong><\/h2>\n<ul>\n<li>Credit cards or ATM cards<\/li>\n<li>Human or animal remains religious artifacts.<\/li>\n<li>Firearms or swords<\/li>\n<li>Living things<\/li>\n<li>Poisonous or toxic substances<\/li>\n<li>Examination certificates, passports, and insurance documents that cannot be reproduced<\/li>\n<li>Written drafts, original films, tapes, and film material that cannot be reproduced.<\/li>\n<li>Flammable, ignitable, or volatile items such as fireworks, kerosene, gas canisters or paint thinner<\/li>\n<li>Cash, cheques, bills, stocks and other marketable securities<\/li>\n<li>Perishable items such as vegetables, fruits, etc.<\/li>\n<\/ul>\n<h2 id=\"h_01EXP0X213Z33K8YNFGMWK4XAG\"><strong>Other shipment and returning notes<\/strong><\/h2>\n<h3>Janio Customer Service Contact Info:<\/h3>\n<p>Customer service web page:\u00a0<a href=\"https:\/\/janio.asia\/contact-us\/\">https:\/\/janio.asia\/contact-us\/<\/a><\/p>\n<p>Customer service email:\u00a0<a href=\"mailto:support@janio.asia\">support@janio.asia<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">If you have any problems in the pickup process, such as driver&#8217;s rude behavior or no show-up, etc, please report via email to\u00a0<a href=\"mailto:support@janio.asia\" target=\"_blank\" rel=\"noopener noreferrer\">support@janio.asia<\/a>\u00a0with the following details:<\/span><\/p>\n<p><span class=\"wysiwyg-color-red\">Tracking Id :<\/span><br \/>\n<span class=\"wysiwyg-color-red\">Date Of Delivery :<\/span><br \/>\n<span class=\"wysiwyg-color-red\">Issue :<\/span><\/p>\n<h2 id=\"h_01FE0XN8REBTJAF9Z9KFT0ANC7\"><strong>Logistics options pricing &amp; details<\/strong><\/h2>\n<ul>\n<li>For promotion and price list, please refer to\u00a0<a href=\"https:\/\/drive.google.com\/file\/d\/10sII5cTxPL80cfrMBeH8xn5-vcv58Sqx\/view\" target=\"_blank\" rel=\"noopener noreferrer\">Janio Rate Card<\/a><\/li>\n<li>Shipment rate is based on\u00a0<strong>actual weight<\/strong>\u00a0and is subject to prevailing GST.<\/li>\n<li>OneShip reserves the right to amend this price list at any time without prior notice.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"[Singapore] Janio &#8211; User Guide\" data-description=\"Merchants are now able to execute shipment with Janio&#039;s logistic service without application or activation process. Janio is currently available for both domestic deliveries within Singapore and cross-border parcels to Indonesia, Malaysia, Philippines, Thailand and Vietnam.\r\n\r\nThis article covers the below:\r\n\r\n \tService introduction\u00a0\r\n \tBasic Liability\" data-link=\"https:\/\/oneship.io\/my\/en\/singapore-janio-user-guide\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fsingapore-janio-user-guide%2F&amp;t=%5BSingapore%5D%20Janio%20%26%238211%3B%20User%20Guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=%5BSingapore%5D%20Janio%20%E2%80%93%20User%20Guide&amp;url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fsingapore-janio-user-guide%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fmy%2Fen%2Fsingapore-janio-user-guide%2F&amp;description=Merchants%20are%20now%20able%20to%20execute%20shipment%20with%20Janio%26%2339%3Bs%20logistic%20service%20without%20application%20or%20activation%20process.%20Janio%20is%20currently%20available%20for%20both%20domestic%20deliveries%20within%20Singapore%20and%20cross-border%20parcels%20to%20Indonesia%2C%20Malaysia%2C%20Philippines%2C%20Thailand%20and%20Vietnam.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service%20introduction%C2%A0%0D%0A%20%09Basic%20Liability&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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