Web Editor<\/a><\/span><\/span>2023-06-13T15:22:37+08:00<\/span>
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Merchants in Australia are able to execute shipments with Sendle for Australia domestic parcels. SF can support drop-off and pickup services, and can provide home delivery in the last mile.<\/p>\n
This article covers the below:<\/p>\n
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- About Sendle<\/li>\n
- Service introduction<\/li>\n
- Arrange Sendle collection<\/li>\n
- Price<\/li>\n
- Claim<\/li>\n
- Authorized Tracking Pages<\/li>\n<\/ul>\n
About Sendle<\/h2>\n
Sendle is Australia’s first 100% carbon neutral shipping service.It taps into big business delivery networks and makes them available to everyone in Australia. Sendle makes shipping simple, reliable, and affordable.<\/p>\n
Service introduction<\/h2>\n
Sendle offers the following services through the OneShip platform to ship within Australia\u00a0 and to USA, United Kingdom, Japan and 220+ countries worldwide.<\/p>\n
Domestic delivery<\/h3>\n
Domestic delivery is a regular delivery option that covers a national low rate network for domestic parcels across all states and territories.<\/p>\n
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- Free Service\n
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- Pick up\uff08250g is only available with drop off.\uff09<\/li>\n
- Redelivery<\/li>\n
- Authority to leave option<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n
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- Pickups and delivery areas<\/li>\n<\/ul>\n
You can find a list of\u00a0Domestic pickup locations and delivery coverage<\/span><\/a><\/p>\n
Sendle Express<\/h3>\n
Sendle Express is an express delivery option. It\u2019s the same as regular Sendle \u2013 but faster.<\/p>\n
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- 2-day delivery and getting faster<\/li>\n
- Same-day pickup when you book by 12 pm<\/li>\n
- Get an SMS 2 hours before Sendle driver arrives<\/li>\n
- Now available to selected Regional and Remote areas<\/li>\n<\/ul>\n
Sendle Express option is available when your parcel meets all three of these criteria:<\/p>\n
1. Your parcel size is up to 5kg and 20L.<\/p>\n
2. Your parcel is being booked for pickup (Sendle Express parcels can\u2019t be dropped off).<\/p>\n
3. Your parcel is being delivered within Australia.<\/p>\n
\ud83d\udd79Notes<\/strong><\/p>\n
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- Sendle Express parcels are all sent with Authority To Leave, by default. Signature on Delivery is not available.<\/li>\n
- Alcohol can\u2019t be shipped with Sendle Express because it may include air travel.<\/li>\n
- Please refer to\u00a0Sendle Express: 2-day delivery starting at $9.44+<\/span><\/a><\/li>\n<\/ul>\n
International delivery<\/h3>\n
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- Delivery network<\/li>\n<\/ul>\n
Sendle can deliver to over 220 countries worldwide.View a list of\u00a0the countries Sendle can deliver to<\/span><\/a>.<\/p>\n
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- Pickup network<\/li>\n<\/ul>\n
The international pickup service is available to customers in parts of Sydney, Melbourne, Brisbane, Perth and Adelaide.<\/p>\n
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- Parcel specifications<\/li>\n<\/ul>\n
Maximum parcel size (2kg and under)<\/p>\n
<\/p>\n
Maximum parcel size (2kg – 20kg)<\/p>\n
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- Delivery zones \/ time frame<\/li>\n<\/ul>\n
Zone 1 – New Zealand (4-11 working days)<\/p>\n
Zone 2 – Asia Pacific (5-28 working days)<\/p>\n
Zone 3 – North America (10-24 working days)<\/p>\n
Zone 4 – Western Europe (5-19 working days)<\/p>\n
Zone 5 – Rest of the world (12-30 working days)<\/p>\n
\ud83d\udd79Notes<\/strong><\/p>\n
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- Delivery duty unpaid with postal clearance. Please complete the payment as soon as possible if duties and taxes are required.<\/li>\n
- Item and value declaration are required to ensure smooth customs.<\/li>\n
- Please refer to\u00a0Sendle International parcel service<\/span><\/a><\/li>\n<\/ul>\n
Arrange Sendle collection<\/h2>\n
Ensure that your shipments are well packed, so they arrive intact. Please refer to :\u00a0Packaging guidelines<\/span><\/a>\u00a0and\u00a0Get ready for pickup or drop off<\/span><\/a>.<\/p>\n
Pick-up at doors<\/h3>\n
Make sure your location is in the\u00a0list of suburbs Sendle can pick up from<\/strong>\u00a0before you select the pick up service.<\/p>\n
Domestic Delivery please refer to:\u00a0Sendle – Australia Domestic Pickup Suburbs<\/span><\/a><\/p>\n
Sendle Express service please refer to:\u00a0Sendle – Express Domestic Pickup Suburbs<\/span><\/a><\/p>\n
International delivery please refer to:\u00a0Sendle – International Pickup Suburbs<\/span><\/a><\/p>\n
You can only schedule 3 business days in advance, Sendle driver will arrive between 8am and 6pm.<\/p>\n
In the unlikely event that your parcel isn\u2019t picked up, sendle will automatically reschedule it for the next business day.<\/p>\n
Self-drop off to given location<\/h3>\n
You can drop off your parcels from Sendle drop off locations.Before you use drop off service please check the\u00a0location map<\/span><\/a>.<\/p>\n
\ud83d\udd79Note<\/strong>: Sendle Express parcels and international parcels can\u2019t be dropped off.<\/p>\n
Price<\/h2>\n
Please refer to\uff1aDomestic delivery rates and services<\/span><\/a><\/p>\n
Delivery cost is based on weight and volume, whichever is higher.<\/p>\n
Claim<\/h2>\n
All eligible parcels covered for lost or damaged up to $100.<\/p>\n
Free Sendle cover please refer to\u00a0Sendle Cover and Extra Cover policy outline<\/span><\/a><\/p>\n
\ud83d\udd79\u00a0In the following cases, you can initiate a claim with Sendle on the authorized tracking page<\/span>\uff1a<\/p>\n
If your parcel was lost<\/strong>, you must have made the initial enquiry to Sendle Team\u00a0no more than 20 business days<\/strong>\u00a0since the last date in the delivery ETA range.<\/p>\n
The claim can only be initiated when the parcel is declared as officially lost by Sendle,and it takes 10-20 business days to finish the whole claim process.<\/p>\n
More details please refer to\u00a0How to claim Sendle Cover for a lost parcel<\/span><\/a><\/p>\n
If your parcel was damaged<\/strong>, please check if your parcel is covered by\u00a0Sendle\u2019s Cover Policy<\/span><\/a>\u00a0and submit the proof of damaged parcels\u00a0within 1 business day<\/strong>\u00a0of the parcel being delivered,or it will exceed the validity period of the claim.<\/p>\n
Sendle will review the claim and get back to you with the outcome of the claim within 10 business days.<\/p>\n
- Delivery zones \/ time frame<\/li>\n<\/ul>\n
- Parcel specifications<\/li>\n<\/ul>\n
- Pickup network<\/li>\n<\/ul>\n
- Delivery network<\/li>\n<\/ul>\n
- Pickups and delivery areas<\/li>\n<\/ul>\n
- Free Service\n