{"id":1970,"date":"2023-06-07T14:50:41","date_gmt":"2023-06-07T06:50:41","guid":{"rendered":"https:\/\/notionx.com\/?p=1970"},"modified":"2023-06-13T15:16:05","modified_gmt":"2023-06-13T07:16:05","slug":"malaysia-flash-express-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/au\/en\/malaysia-flash-express-user-guide\/","title":{"rendered":"[Malaysia] Flash Express &#8211; User Guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants in Malaysia are now able to execute shipment with Flash Express&#8217;s logistic service without application or activation process. Flash Expressis available for domestic deliveries.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/6096811137039--Malaysia-Flash-Express-User-Guide#h_01GNTNZM9VKXHS9P40YS8BH0KT\" target=\"_self\" rel=\"undefined noopener\">Service introduction\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/6096811137039--Malaysia-Flash-Express-User-Guide#h_01GNTNZTFT6A1ZFT13GBSJZKFQ\" target=\"_self\" rel=\"undefined noopener\">Shipment process\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/6096811137039--Malaysia-Flash-Express-User-Guide#h_01GNTP00MAP576M0RJT9MGD466\" target=\"_self\" rel=\"undefined noopener\">Prohibited items\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/6096811137039--Malaysia-Flash-Express-User-Guide#h_01GNTP07CNEBAJ57T2HXW9T0ZB\" target=\"_self\" rel=\"undefined noopener\">Other shipment and returning notes\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/6096811137039--Malaysia-Flash-Express-User-Guide#h_01GNTP0JNTGJJVE4Q4WMD6TWDQ\" target=\"_self\" rel=\"undefined noopener\">MYR logistics options pricing &amp; details\u00a0<\/a><\/li>\n<\/ul>\n<h2 id=\"h_01GNTNZM9VKXHS9P40YS8BH0KT\">Service introduction<\/h2>\n<table border=\"1\">\n<tbody>\n<tr>\n<td>Parcel dimension restrictions<\/td>\n<td>Delivery time<\/td>\n<td>Delivery coverage<\/td>\n<\/tr>\n<tr>\n<td>L+W+H \u2266 280 cm<\/p>\n<p>Max weight 50 kg<\/td>\n<td>Parcel will be delivered to customers in 3 days, starts from the day after Flash Express driver picks up parcels, delivery date will be adjusted if fall on non-working dates.ex: parcel been picked up on 2\/10, will be delivered to customer within 2\/11\u20132\/13<\/td>\n<td>Subject to Flash Express official announcement (note)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>For packaging guidelines and regulations please refer to the\u00a0<a href=\"https:\/\/www.flashexpress.my\/fle\/faq\">Flash Express Faq<\/a>.<\/p>\n<p>Parcels must be packaged according to Flash Express&#8217;s packaging guidelines. Items that are not appropriately packaged or labeled will be subject to relabelling and\/or repackaging by Flash Express at the shipper&#8217;s cost.<\/p>\n<p>Flash Express reserves the right to reject and\/or decline to deliver any parcel that is not appropriately packaged or labeled.<\/p>\n<p><span class=\"wysiwyg-color-red\">\u2b55\ufe0f<\/span><span class=\"wysiwyg-color-black\">Note: The domestic delivery lead time as followed:<\/span><\/p>\n<p><span class=\"wysiwyg-color-red\">Klang Valley 1-3 Days<\/span><\/p>\n<p><span class=\"wysiwyg-color-red\">Outstation 3-5 Days<\/span><\/p>\n<p><span class=\"wysiwyg-color-red\">East Malaysia 3-7 Days<\/span><\/p>\n<h2 id=\"h_01GNTNZTFT6A1ZFT13GBSJZKFQ\">Shipment process<\/h2>\n<h3><strong>Step 1: Create shipments<\/strong><\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/6146819416591\" alt=\"__2023-01-03_10.06.52.png\" \/><\/p>\n<p>for step by step instruction please refer to:<\/p>\n<ol>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\">How to create shipments in bulk?<\/a><\/li>\n<\/ol>\n<p>\u2b55\ufe0f<span class=\"wysiwyg-color-red\">Please note:<\/span><\/p>\n<ol>\n<li>Order details will be sent from OneShip to Flash Express. Once the Flash Express system has created an order, the delivery status will be updated to &#8220;Created.&#8221; You can now print out the label and wait for Flash Express to pick up the parcel.<\/li>\n<li><span class=\"wysiwyg-color-red\">Same-day pickup is not currently supported.<\/span><\/li>\n<li>Parcel size is a reference for Flash Express to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Flash Express measures the actual weight in their distribution center.<\/li>\n<li>For drop-off options, please refer to the\u00a0<a href=\"https:\/\/www.flashexpress.my\/fle\/location\">Flash Express drop off location<\/a><\/li>\n<\/ol>\n<h3><strong>Step 2: Print out waybill and label parcel<\/strong><\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/6146854080655\" alt=\"__2023-01-03_10.08.19.png\" \/><\/p>\n<p>for step by step instruction please refer to:<\/p>\n<ol>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\">How to print a single label?<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/li>\n<\/ol>\n<p><span class=\"wysiwyg-color-red\">Note: To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3><strong>Step 3: Flash Express Pick Up Booking<\/strong><\/h3>\n<p>After \u201cSHIPPED\u201d the orders, please select the order and choose \u201cPick-up Service\u201d and please fill in the total number of parcels for collection.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/6146878395279\" alt=\"__2023-01-03_10.09.26.png\" \/><\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/6146878395535\" alt=\"__2023-01-03_10.09.40.png\" \/><\/p>\n<h3><strong>Step 4: Flash Express Driver Pickup<\/strong><\/h3>\n<p>A driver will come on the reserved date to pick up parcels and will contact you via phone.<\/p>\n<h2 id=\"h_01GNTP00MAP576M0RJT9MGD466\">Prohibited items<\/h2>\n<p>Please refer to\u00a0<a href=\"https:\/\/www.flashexpress.my\/fle\/faq\">Flash Express Faq<\/a>.<\/p>\n<h2 id=\"h_01GNTP07CNEBAJ57T2HXW9T0ZB\">Other shipment and returning notes<\/h2>\n<h3><strong>Flash Express Customer Service Contact Info:<\/strong><\/h3>\n<p>Customer service web page:<a href=\"https:\/\/www.flashexpress.my\/fle\/contact-us\" target=\"_self\" rel=\"noopener\">\u00a0https:\/\/www.flashexpress.my\/fle\/contact-us<\/a><\/p>\n<p>Customer service phone number:\u00a0<span class=\"wysiwyg-color-blue\">(01) 546 000 825<\/span><\/p>\n<p>Customer service email:\u00a0<span class=\"wysiwyg-color-blue\">customerservice@flashexpress.my<\/span><\/p>\n<h3><strong>Shipment note:<\/strong><\/h3>\n<p>If your parcel is damaged, missing, or in other extreme cases while being delivered by Flash Express, Flash Express will send a notification mail to the sender for further action. If you have other questions please contact OneShip for assistance.<\/p>\n<h3><strong>Returning note:<\/strong><\/h3>\n<p>If parcel been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with no extra charge.<\/p>\n<h2 id=\"h_01GNTP0JNTGJJVE4Q4WMD6TWDQ\">MYR logistics options pricing &amp; details<\/h2>\n<p>&#8211; For promotion and price list, please refer to\u00a0<a href=\"https:\/\/docs.google.com\/document\/d\/14G3ylrf4vYB7Q5aIUNEnO0n_8G5QB9ZpojKa5RjOVPk\/edit?usp=sharing\">Flash Express Rate Card<\/a><\/p>\n<p>&#8211; COD remittance date varies from courier to courier, generally by 3rd week of the month.<\/p>\n<p>&#8211;\u00a0COD Fee: 3.00% on Parcel declared value. Maximum parcel value is RM7000 per COD domestic parcel<\/p>\n<p>&#8211; The return surcharge is 100% of the standard delivery service fee.<\/p>\n<p><span class=\"wysiwyg-color-red\">\u2b55\ufe0fPlease note:<\/span><\/p>\n<ul>\n<li>Net prices are 6% SST included.<\/li>\n<li>OneShip reserves the right to amend this price list at any time without prior notice.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"[Malaysia] Flash Express &#8211; User Guide\" data-description=\"Merchants in Malaysia are now able to execute shipment with Flash Express&#039;s logistic service without application or activation process. Flash Expressis available for domestic deliveries.\r\n\r\nThis article covers the below:\r\n\r\n \tService introduction\u00a0\r\n \tShipment process\u00a0\r\n \tProhibited items\u00a0\r\n \tOther shipment and returning\" data-link=\"https:\/\/oneship.io\/au\/en\/malaysia-flash-express-user-guide\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fau%2Fen%2Fmalaysia-flash-express-user-guide%2F&amp;t=%5BMalaysia%5D%20Flash%20Express%20%26%238211%3B%20User%20Guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=%5BMalaysia%5D%20Flash%20Express%20%E2%80%93%20User%20Guide&amp;url=https%3A%2F%2Foneship.io%2Fau%2Fen%2Fmalaysia-flash-express-user-guide%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fau%2Fen%2Fmalaysia-flash-express-user-guide%2F&amp;description=Merchants%20in%20Malaysia%20are%20now%20able%20to%20execute%20shipment%20with%20Flash%20Express%26%2339%3Bs%20logistic%20service%20without%20application%20or%20activation%20process.%20Flash%20Expressis%20available%20for%20domestic%20deliveries.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service%20introduction%C2%A0%0D%0A%20%09Shipment%20process%C2%A0%0D%0A%20%09Prohibited%20items%C2%A0%0D%0A%20%09Other%20shipment%20and%20returning&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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