{"id":1941,"date":"2023-06-07T14:23:21","date_gmt":"2023-06-07T06:23:21","guid":{"rendered":"https:\/\/notionx.com\/?p=1941"},"modified":"2023-06-13T15:05:12","modified_gmt":"2023-06-13T07:05:12","slug":"thailand-dhl-ecommerce-user-guide","status":"publish","type":"post","link":"https:\/\/oneship.io\/au\/en\/thailand-dhl-ecommerce-user-guide\/","title":{"rendered":"[Thailand] DHL eCommerce &#8211; User guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants in Thailand are now able to execute shipment with DHL eCommerce&#8217;s logistic service without application or activation process. DHLeC is currently only available for domestic deliveries within Thailand. This means that both your pickup address and your customer&#8217;s delivery address must be in Thailand.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4406396617743--Thailand-DHL-eCommerce-User-guide#h_01EXDTNF4F5A2KR46WEST6S3FX\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Service introduction\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4406396617743--Thailand-DHL-eCommerce-User-guide#h_01FE0XMQWVKMMT9YCTWNRSWS8B\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Shipment process\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4406396617743--Thailand-DHL-eCommerce-User-guide#h_01EXDTNXGTZEBRFMT2YVCYTJPN\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Prohibited items\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4406396617743--Thailand-DHL-eCommerce-User-guide#h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">Other shipment and returning notes\u00a0<\/span><\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4406396617743--Thailand-DHL-eCommerce-User-guide#h_01FFEYZVGZEKFW06482HY0RMAH\" target=\"_self\" rel=\"noopener\"><span class=\"wysiwyg-color-blue\">TH logistics options pricing &amp; details<\/span><\/a><\/li>\n<\/ul>\n<h2 id=\"h_01EXDTNF4F5A2KR46WEST6S3FX\"><strong>Service introduction<\/strong><\/h2>\n<table border=\"1\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\"><strong>Parcel dimension restrictions<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery time<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery coverage<\/strong><\/td>\n<\/tr>\n<tr>\n<td>L or W or H: 70cm<\/p>\n<p>L+W+H:200cm<\/p>\n<p>Max weight 30 kg<\/td>\n<td>Parcel will be delivered to customers in 1-2 working days on average (excluding Sunday and Holidays), starts from the day after DHLeC driver picks up parcel. Delivery date will be 10AM &#8211; 5PM from Monday to Saturday.<\/p>\n<p>EX: Parcel been picked up on 2\/10, will be delivered to customer within 2\/11\u20132\/12<\/td>\n<td>All area<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>For packaging guidelines and regulations please refer to\u00a0<a href=\"https:\/\/drive.google.com\/file\/d\/1VV4iJTszRsSZ8PvaNGtlR3cYvvFlL7nP\/view\" target=\"_blank\" rel=\"noopener noreferrer\">DHLeC Packaging &amp; Prohibited Items<\/a><\/p>\n<p>Parcels must be packaged according to DHLeC&#8217;s packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and\/or repackaging by DHLeC at the shipper&#8217;s cost.<\/p>\n<p>DHL eCommerce Solutions reserves the right to reject and\/or decline to accept any parcel that is not appropriately packaged or labelled.<\/p>\n<h2 id=\"h_01FE0XMQWVKMMT9YCTWNRSWS8B\"><strong>Shipment process<\/strong><\/h2>\n<h3>Step 1: Create shipments<\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405758202639\/Screen_Shot_2021-08-30_at_11.54.31_AM.png\" alt=\"Screen_Shot_2021-08-30_at_11.54.31_AM.png\" \/><br \/>\nfor step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\" target=\"_blank\" rel=\"noopener noreferrer\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\" target=\"_blank\" rel=\"noopener noreferrer\">How to create shipments in bulk?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Please note:<\/span><\/p>\n<ol>\n<li>Order details will be sent from OneShip to DHLeC. Once the Flash system has created an order, the delivery status will be updated to &#8220;Created.&#8221; You can now print out the label and wait for DHLeC to pick up the parcel.<\/li>\n<li>Same-day pickup is not currently supported.<\/li>\n<li>Parcel size is a reference for DHLeC to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after DHLeC measures the actual weight in their distribution center.<\/li>\n<\/ol>\n<h3>Step 2: Print out waybill and label parcel<\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405764895119\/Screen_Shot_2021-08-30_at_12.01.19_PM.png\" alt=\"Screen_Shot_2021-08-30_at_12.01.19_PM.png\" \/><\/p>\n<p>for step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\" target=\"_blank\" rel=\"noopener noreferrer\">How to print a single label?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\" target=\"_blank\" rel=\"noopener noreferrer\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note: To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3>Step 3: DHLeC Driver Pickup<\/h3>\n<p>A driver will come on the reserved date to pick up parcels and will contact you via phone.<\/p>\n<h2 id=\"h_01EXDTNXGTZEBRFMT2YVCYTJPN\"><strong>Prohibited items<\/strong><\/h2>\n<p>Please refer to\u00a0<a href=\"https:\/\/drive.google.com\/file\/d\/1VV4iJTszRsSZ8PvaNGtlR3cYvvFlL7nP\/view\" target=\"_blank\" rel=\"noopener noreferrer\">DHLeC Packaging &amp; Prohibited Items<\/a><\/p>\n<h2 id=\"h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\"><strong>Other shipment and returning notes<\/strong><\/h2>\n<h3>DHLeC customer service contact info:<\/h3>\n<p>Customer service web page:\u00a0<a href=\"https:\/\/ecommerceportal.dhl.com\/Portal\/\">https:\/\/ecommerceportal.dhl.com\/Portal\/<\/a><\/p>\n<p>Customer service Contact Centre: + 662 029 0999<\/p>\n<p>Office Hours: 08:30 \u2013 17:30, Monday &#8211; Saturday<\/p>\n<h3>Shipment note<\/h3>\n<p>If your parcel is damaged, missing, or in other extreme cases while being delivered by DHL,\u00a0OneShip will send you a notification mail to sender for further action. If you have other questions, please contact OneShip for assistance.<\/p>\n<h3>Returning note<\/h3>\n<p>If parcel been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with 100% charge from delivery fee.<\/p>\n<h2 id=\"h_01FFEYZVGZEKFW06482HY0RMAH\"><strong>TH logistics options pricing &amp; details<\/strong><\/h2>\n<p>Please note:<\/p>\n<ul>\n<li>Prices are subject to a 7% VAT.<\/li>\n<li>OneShip reserves the right to amend this price list at any time without prior notice.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"[Thailand] DHL eCommerce &#8211; User guide\" data-description=\"Merchants in Thailand are now able to execute shipment with DHL eCommerce&#039;s logistic service without application or activation process. DHLeC is currently only available for domestic deliveries within Thailand. This means that both your pickup address and your customer&#039;s delivery address must be in Thailand.\r\n\r\nThis article covers the below:\r\n\r\n \tService introduction\u00a0\" data-link=\"https:\/\/oneship.io\/au\/en\/thailand-dhl-ecommerce-user-guide\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fau%2Fen%2Fthailand-dhl-ecommerce-user-guide%2F&amp;t=%5BThailand%5D%20DHL%20eCommerce%20%26%238211%3B%20User%20guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=%5BThailand%5D%20DHL%20eCommerce%20%E2%80%93%20User%20guide&amp;url=https%3A%2F%2Foneship.io%2Fau%2Fen%2Fthailand-dhl-ecommerce-user-guide%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fau%2Fen%2Fthailand-dhl-ecommerce-user-guide%2F&amp;description=Merchants%20in%20Thailand%20are%20now%20able%20to%20execute%20shipment%20with%20DHL%20eCommerce%26%2339%3Bs%20logistic%20service%20without%20application%20or%20activation%20process.%20DHLeC%20is%20currently%20only%20available%20for%20domestic%20deliveries%20within%20Thailand.%20This%20means%20that%20both%20your%20pickup%20address%20and%20your%20customer%26%2339%3Bs%20delivery%20address%20must%20be%20in%20Thailand.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service%20introduction%C2%A0&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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User guide<\/a><\/h4><\/div><\/article><\/section><\/div><\/div><\/div><\/div><\/div><\/p>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[50,48],"tags":[],"class_list":["post-1941","post","type-post","status-publish","format-standard","hentry","category-thailand","category-courier-guide"],"_links":{"self":[{"href":"https:\/\/oneship.io\/au\/en\/wp-json\/wp\/v2\/posts\/1941","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/oneship.io\/au\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/oneship.io\/au\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/oneship.io\/au\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/oneship.io\/au\/en\/wp-json\/wp\/v2\/comments?post=1941"}],"version-history":[{"count":3,"href":"https:\/\/oneship.io\/au\/en\/wp-json\/wp\/v2\/posts\/1941\/revisions"}],"predecessor-version":[{"id":2763,"href":"https:\/\/oneship.io\/au\/en\/wp-json\/wp\/v2\/posts\/1941\/revisions\/2763"}],"wp:attachment":[{"href":"https:\/\/oneship.io\/au\/en\/wp-json\/wp\/v2\/media?parent=1941"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/oneship.io\/au\/en\/wp-json\/wp\/v2\/categories?post=1941"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/oneship.io\/au\/en\/wp-json\/wp\/v2\/tags?post=1941"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}