{"id":1929,"date":"2023-06-07T14:18:41","date_gmt":"2023-06-07T06:18:41","guid":{"rendered":"https:\/\/notionx.com\/?p=1929"},"modified":"2023-06-13T15:00:40","modified_gmt":"2023-06-13T07:00:40","slug":"thailand-ninjavan-user-guide-2","status":"publish","type":"post","link":"https:\/\/oneship.io\/au\/en\/thailand-ninjavan-user-guide-2\/","title":{"rendered":"[Thailand] Ninjavan &#8211; User guide"},"content":{"rendered":"<p><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:83.2%;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><p>Merchants in Thailand are now able to execute shipment with Ninjavan&#8217;s logistic service without application or activation process. Ninjavan is currently only available for domestic deliveries within Thailand. This means that both your pickup address and your customer&#8217;s delivery address must be in Thailand.<\/p>\n<p>This article covers the below:<\/p>\n<ul>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4414439396623--Thailand-Ninjavan-User-guide#h_01FTA7AT32FVR9ZY0MSV9N6TY8\" target=\"_self\" rel=\"undefined noopener\">Service introduction\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4414439396623--Thailand-Ninjavan-User-guide#h_01FE0XMQWVKMMT9YCTWNRSWS8B\" target=\"_self\" rel=\"undefined noopener\">Shipment process\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4414439396623--Thailand-Ninjavan-User-guide#h_01EXDTNXGTZEBRFMT2YVCYTJPN\" target=\"_self\" rel=\"undefined noopener\">Prohibited items\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4414439396623--Thailand-Ninjavan-User-guide#h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\" target=\"_self\" rel=\"undefined noopener\">Other shipment and returning notes\u00a0<\/a><\/li>\n<li><a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4414439396623--Thailand-Ninjavan-User-guide#h_01FFEYZVGZEKFW06482HY0RMAH\" target=\"_self\" rel=\"undefined noopener\">TH logistics options pricing &amp; details<\/a><\/li>\n<\/ul>\n<h2 id=\"h_01FTA7AT32FVR9ZY0MSV9N6TY8\"><strong>Service introduction<\/strong><\/h2>\n<table border=\"1\">\n<tbody>\n<tr>\n<td class=\"wysiwyg-text-align-center\"><strong>Parcel dimension restrictions<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery time<\/strong><\/td>\n<td class=\"wysiwyg-text-align-center\"><strong>Delivery coverage<\/strong><\/td>\n<\/tr>\n<tr>\n<td>L+W+H \u2266 200 cm<\/p>\n<p>Max weight 30 kg<\/p>\n<p>(Length one side &lt; 130 cm)<\/td>\n<td>Parcel will be delivered to customers in 1-2 days average, starts from the day after Ninjavan driver picks up parcel. Delivery date will be 365 days non-stop working.<\/p>\n<p>EX: Parcel been picked up on 2\/10, will be delivered to customer within 2\/11\u20132\/12<\/td>\n<td>All area<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<p>For packaging guidelines and regulations please refer to\u00a0<a href=\"https:\/\/drive.google.com\/drive\/folders\/1o8HF2LfnLgW0VKaCnwKjBYFRSFqN6tS3\" target=\"_blank\" rel=\"noopener noreferrer\">Ninjavan Term &amp; Conditions<\/a><\/p>\n<p>Parcels must be packaged according to Ninjavan&#8217;s packaging guidelines. Items that are not appropriately packaged or labelled will be subject to relabelling and\/or repackaging by Ninjavan at the shipper&#8217;s cost.<\/p>\n<p>Ninjavan\u00a0reserves the right to reject and\/or decline to deliver any parcel that is not appropriately packaged or labelled.<\/p>\n<h2 id=\"h_01FE0XMQWVKMMT9YCTWNRSWS8B\"><strong>Shipment process<\/strong><\/h2>\n<h3>Step 1: Create shipments<\/h3>\n<p>Click on the \u201c+ Create Shipment\u201d button on the top right of the [Shipment] page, choose to create \u201cPoint to Point order\u201d or \u201cBulk Shipment\u201d.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405758202639\/Screen_Shot_2021-08-30_at_11.54.31_AM.png\" alt=\"Screen_Shot_2021-08-30_at_11.54.31_AM.png\" \/><br \/>\nfor step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402638198927\" target=\"_blank\" rel=\"noopener noreferrer\">How do I book for a shipment? Can I create shipments in bulk?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4402644543759\" target=\"_blank\" rel=\"noopener noreferrer\">How to create shipments in bulk?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Please note:<\/span><\/p>\n<ol>\n<li>Order details will be sent from OneShip to Ninjavan. Once the Ninjavan system has created an order, the delivery status will be updated to &#8220;Created.&#8221; You can now print out the label and wait for Flash to pick up the parcel.<\/li>\n<li>Same-day pickup is not currently supported.<\/li>\n<li>Parcel size is a reference for Ninjavan to help assign the right vehicle. Please choose the size of the largest item if you have multiple parcels in one order. The delivery fee will be charged based on parcel weight after Ninjavan measures the actual weight in their distribution center.<\/li>\n<\/ol>\n<h3>Step 2: Print out waybill and label parcel<\/h3>\n<p>Select shipment by click on the &#8220;square-box&#8221; on the left side of OneShip Order No., choose to &#8220;Print Label&#8221; or &#8220;Print Labels in Bulk&#8221;.<\/p>\n<p><img class=\"lazyload\" decoding=\"async\" src=\"data:image\/gif;base64,R0lGODlhAQABAAAAACH5BAEKAAEALAAAAAABAAEAAAICTAEAOw==\" data-orig-src=\"https:\/\/support.oneship.io\/hc\/article_attachments\/4405764895119\/Screen_Shot_2021-08-30_at_12.01.19_PM.png\" alt=\"Screen_Shot_2021-08-30_at_12.01.19_PM.png\" \/><\/p>\n<p>for step by step instruction please refer to:<\/p>\n<p>A.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4404658879887\" target=\"_blank\" rel=\"noopener noreferrer\">How to print a single label?<\/a><\/p>\n<p>B.\u00a0<a href=\"https:\/\/support.oneship.io\/hc\/en-us\/articles\/4403499522319\" target=\"_blank\" rel=\"noopener noreferrer\">How to Create Multiple Labels at Once \/ Bulk Print Label?<\/a><\/p>\n<p><span class=\"wysiwyg-color-red\">Note: To ensure successful label scanning, please use &#8220;label machine and 100x150mm(4x6Inch) thermal label paper&#8221; or &#8220;A4 blank waybill&#8221; to print. If the label cannot be recognized when entering the warehouse, the product will be returned.<\/span><\/p>\n<h3>Step 3: Ninjavan Driver Pickup<\/h3>\n<p>A driver will come on the reserved date to pick up parcels and will contact you via phone.<\/p>\n<h2 id=\"h_01EXDTNXGTZEBRFMT2YVCYTJPN\"><strong>Prohibited items<\/strong><\/h2>\n<p>Please refer to\u00a0<a href=\"https:\/\/drive.google.com\/drive\/folders\/1o8HF2LfnLgW0VKaCnwKjBYFRSFqN6tS3\" target=\"_blank\" rel=\"noopener noreferrer\">Ninjavan Term &amp; Conditions<\/a><\/p>\n<h2 id=\"h_01EXDTP5Q3D7A9ZFPCQ38DMVXC\"><strong>Other shipment and returning notes<\/strong><\/h2>\n<h3>Ninjavan customer service contact info:<\/h3>\n<p>Customer service web page:\u00a0<span class=\"s1\"><a href=\"https:\/\/www.ninjavan.co\/en-th\/tracking\">https:\/\/www.ninjavan.co\/en-th\/tracking<\/a><\/span><\/p>\n<p>Customer service\u200b information:<\/p>\n<p class=\"p1\"><span class=\"s1\">1) Wimaporn Maklamthong (Mind)<br \/>\nAssociate, Client Operations Support<br \/>\nmobile: 096-716-7360 , 02-026-3842<br \/>\nemail:<span class=\"Apple-converted-space\">\u00a0<\/span><span class=\"s2\"><a href=\"mailto:wimaporn.m@ninjavan.co\">wimaporn.m@ninjavan.co<\/a><\/span><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">2) Piyaphong Khaveudom (Nack)<span class=\"Apple-converted-space\">\u00a0 \u00a0 \u00a0<\/span><br \/>\nSenior Associate, Client Operations Support<br \/>\nmobile: 096 720 5735<br \/>\nemail:<span class=\"Apple-converted-space\">\u00a0<\/span><a href=\"mailto:piyaphong.k@ninjavan.co\"><span class=\"s2\">piyaphong.k@ninjavan.co<\/span><\/a><\/span><span class=\"s3\"><br \/>\n<\/span><span class=\"s1\">3) Preeyarut Sirisamrarn (Noynoii)<br \/>\nSenior Associate, Client Operations Support<br \/>\nmobile: 063 906 6858<span class=\"Apple-converted-space\">\u00a0\u00a0<\/span>02-026-3842<br \/>\nemail:\u00a0<span class=\"s2\"><a href=\"mailto:preeyarut.s@ninjavan.co\">preeyarut.s@ninjavan.co<\/a><\/span><\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Working Time:<span class=\"Apple-converted-space\">\u00a0\u00a0<\/span>Monday to Sunday 09:00-18:00.<\/span><\/p>\n<p class=\"p1\"><span class=\"s1\">Address: 101 True Digital Park, Pegasus Building, 5th Floor, Room 5-2A, Sukhumvit Road, BangChak, PhraKhanong, Bangkok 10260.<\/span><\/p>\n<h3>Shipment note<\/h3>\n<p>If your parcel is damaged, missing, or in other extreme cases while being delivered by Ninjavan,\u00a0 Ninjavan\u00a0will send a notification mail to sender for further action. If you have other question please contact OneShip for assistance.<\/p>\n<h3>Returning note<\/h3>\n<p>If parcel has been delivered to customer 3 times but cannot reach them, parcel will be sent back to shipper with\u00a0 50% charge from delivery fee.<\/p>\n<h2 id=\"h_01FFEYZVGZEKFW06482HY0RMAH\"><strong>TH logistics options pricing &amp; details<\/strong><\/h2>\n<p>Please note:<\/p>\n<ul>\n<li>Prices are subject to a 7% VAT.<\/li>\n<li>OneShip reserves the right to amend this price list at any time without prior notice.<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-2 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-1 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:1.5vw;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\" data-motion-effects=\"[{&quot;type&quot;:&quot;&quot;,&quot;scroll_type&quot;:&quot;transition&quot;,&quot;scroll_direction&quot;:&quot;up&quot;,&quot;transition_speed&quot;:&quot;1&quot;,&quot;fade_type&quot;:&quot;in&quot;,&quot;scale_type&quot;:&quot;up&quot;,&quot;initial_scale&quot;:&quot;1&quot;,&quot;max_scale&quot;:&quot;1.5&quot;,&quot;min_scale&quot;:&quot;0.5&quot;,&quot;initial_rotate&quot;:&quot;0&quot;,&quot;end_rotate&quot;:&quot;30&quot;,&quot;initial_blur&quot;:&quot;0&quot;,&quot;end_blur&quot;:&quot;3&quot;,&quot;start_element&quot;:&quot;top&quot;,&quot;start_viewport&quot;:&quot;bottom&quot;,&quot;end_element&quot;:&quot;bottom&quot;,&quot;end_viewport&quot;:&quot;top&quot;,&quot;mouse_effect&quot;:&quot;track&quot;,&quot;mouse_effect_direction&quot;:&quot;opposite&quot;,&quot;mouse_effect_speed&quot;:&quot;2&quot;,&quot;infinite_animation&quot;:&quot;float&quot;,&quot;infinite_animation_speed&quot;:&quot;2&quot;}]\" data-scroll-devices=\"small-visibility,medium-visibility,large-visibility\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-sharing-box fusion-sharing-box-1 has-taglines layout-stacked layout-medium-stacked layout-small-stacked\" style=\"background-color:var(--awb-color1);border-color:#dddddd;--awb-margin-bottom:0px;--awb-wrapper-padding-right:0px;--awb-wrapper-padding-left:0px;--awb-border-bottom:1px;--awb-separator-border-color:#cccccc;--awb-separator-border-sizes:0px;--awb-layout:column;--awb-alignment-small:space-between;--awb-stacked-align-small:center;\" data-title=\"[Thailand] Ninjavan &#8211; User guide\" data-description=\"Merchants in Thailand are now able to execute shipment with Ninjavan&#039;s logistic service without application or activation process. Ninjavan is currently only available for domestic deliveries within Thailand. This means that both your pickup address and your customer&#039;s delivery address must be in Thailand.\r\n\r\nThis article covers the below:\r\n\r\n \tService introduction\u00a0\" data-link=\"https:\/\/oneship.io\/au\/en\/thailand-ninjavan-user-guide-2\/\"><div class=\"fusion-social-networks sharingbox-shortcode-icon-wrapper sharingbox-shortcode-icon-wrapper-1\"><span><a href=\"https:\/\/www.facebook.com\/sharer.php?u=https%3A%2F%2Foneship.io%2Fau%2Fen%2Fthailand-ninjavan-user-guide-2%2F&amp;t=%5BThailand%5D%20Ninjavan%20%26%238211%3B%20User%20guide\" target=\"_blank\" rel=\"noreferrer\" title=\"Facebook\" aria-label=\"Facebook\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Facebook\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-facebook awb-icon-facebook\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/twitter.com\/share?text=%5BThailand%5D%20Ninjavan%20%E2%80%93%20User%20guide&amp;url=https%3A%2F%2Foneship.io%2Fau%2Fen%2Fthailand-ninjavan-user-guide-2%2F\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Twitter\" aria-label=\"Twitter\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Twitter\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-twitter awb-icon-twitter\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><span><a href=\"https:\/\/pinterest.com\/pin\/create\/button\/?url=https%3A%2F%2Foneship.io%2Fau%2Fen%2Fthailand-ninjavan-user-guide-2%2F&amp;description=Merchants%20in%20Thailand%20are%20now%20able%20to%20execute%20shipment%20with%20Ninjavan%26%2339%3Bs%20logistic%20service%20without%20application%20or%20activation%20process.%20Ninjavan%20is%20currently%20only%20available%20for%20domestic%20deliveries%20within%20Thailand.%20This%20means%20that%20both%20your%20pickup%20address%20and%20your%20customer%26%2339%3Bs%20delivery%20address%20must%20be%20in%20Thailand.%0D%0A%0D%0AThis%20article%20covers%20the%20below%3A%0D%0A%0D%0A%20%09Service%20introduction%C2%A0&amp;media=\" target=\"_blank\" rel=\"noopener noreferrer\" title=\"Pinterest\" aria-label=\"Pinterest\" data-placement=\"top\" data-toggle=\"tooltip\" data-title=\"Pinterest\"><i class=\"fusion-social-network-icon fusion-tooltip fusion-pinterest awb-icon-pinterest\" style=\"color:var(--awb-color8);\" aria-hidden=\"true\"><\/i><\/a><\/span><\/div><\/div><\/div><\/div><\/div><\/div><div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-3 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-right:0px;--awb-padding-left:0px;--awb-margin-bottom:0px;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 80% + 0px );margin-left: calc(-0px \/ 2 );margin-right: calc(-0px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-2 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-padding-right-small:20px;--awb-padding-left-small:20px;--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:0;--awb-margin-bottom-large:20px;--awb-spacing-left-large:0;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:0;--awb-spacing-left-medium:0;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:0;--awb-spacing-left-small:0;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-title title fusion-title-1 fusion-no-small-visibility fusion-no-medium-visibility fusion-sep-none fusion-title-text fusion-title-size-two\" style=\"--awb-text-color:var(--awb-color2);--awb-font-size:1.3vw;\"><h2 class=\"title-heading-left\" style=\"font-family:&quot;Roboto-Bold&quot;;font-style:normal;font-weight:400;margin:0;font-size:1em;line-height:1.2;\"><h2 style=\"text-align: left; 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